Porter (Theater And Restaurant Cleaner) At The Hook In Atlantic City

Founded in 2006, Spiegelworld is a quirkforce of 500+ organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.
Spiegelworld is looking for a Porter to join its newest venture, THE HOOK and Superfrico at Caesars Atlantic City Hotel & Casino. This energetic theater/restaurant and nightlife concept will operate five nights a week. Do you want to be part of something new with Spiegelworld?
Scope
The Porter is responsible for providing friendly, courteous service to guests while cleaning in their assigned area. The Theater and Restaurant Porter fulfills all deep cleaning, and scrubbing assigned areas. Porters can be expected to perform tasks ranging from disposal of trash, cleaning the restroom, offices, restaurant, theater, and bar areas, window cleaning, floor clearing, and other tasks assigned. The Porter will also be responsible for ensuring the venue is cleaned in between the bi-nightly performances. Also, must display a strong commitment to customer service through the delivery and maintenance of our Service Standards, Safety & Accident Procedures and Standard Operating Procedure. The Porter will be part of a front of house team that is committed to providing the best customer experience.
Primary Job Duties
Duties include, but are not limited, to the following:

• Performs other tasks as assigned by management.
• Obtain necessary cleaning supplies from the supply room and notifies management when supplies need to be ordered.
• Provide courteous, efficient, and prompt service to guests following established hospitality standards, including making eye contact, smiling, and offering a warm and friendly greeting using appropriate language.
• Perform daily services in assigned areas, including vacuuming, restroom cleaning, ash/trash urn maintenance, dusting, and sweeping.
• Safely perform all job duties using personal protective equipment.
• Maintain equipment and supplies in a clean and safe manner.
• Turn in all lost and found items to security within a reasonable timeframe.
• Ensure quality and cleanliness of floors, stairs, mirrors, glass, and assigned areas.
• Participate in pre-service and closing duties as required.
• Respond to inquiries from fellow employees and/or guests.
• Reports maintenance needs and emergency repairs to the Supervisor promptly.
• Ensure protection against the unauthorized access and theft of confidential or sensitive data, specifically privileged information.
• Adhere to established grooming and appearance standards, including maintaining a clean and well-maintained uniform.
• Mop, sweep, and clean restrooms to include sink and mirrors - walls, toilets, etc.
• Attends all training classes as requested.
• Quickly respond to biohazard incidents such as urine, blood, vomit, feces, etc.
• Check with the manager before the end of each shift.
• Monitors bathrooms to ensure that they are clean and orderly at all times.
• Comply with all department policies/procedures and service guarantees.

Requirements

• At least 21 years of age.
• Passionate about guest service and delivering the best guest experience each and every time.
• Maintaining any necessary licensing and work cards required, present and future. Must maintain proper safety and sanitation standards.
• Ability to initiate conversations with others in a polished, professional manner.
• Must be teamwork oriented and self-motivated
• Effectively communicates verbally with staff, while reading, speaking and fully comprehending English
• Comfortable improvising in the moment as part of the guest experience.
• High school diploma or equivalent.
• Work calmly and efficiently under pressure.
• At least six months of related experience in a theater, bar, lounge, nightclub, or full service restaurant in a luxury setting.

Preferred:

• Previous experience working in an energetic, hospitality driven restaurant or nightlife venue.

Physical, Environmental & Other Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work requires flexibility to work various shifts.
• Work requires attention to detail and must have visual capabilities needed to inspect work upon completion to avoid leaving deficient work.
• Requires prolonged sitting or standing and mobility.
• Ability to comply with Policies and Procedures, , daily memorandums, chemical labels (MSDS) and other instructions.
• Hazards may include, but are not limited to, slips, falls
• Requires the ability to distinguish letters, numbers, and symbols.
• Requires basic math.
• Constant contact with executives, department management, applicants, employees and guests is necessary.
• Requires eye/hand coordination.
• Ability to receive instructions and hear inquiries from guests, clients, or staff.
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs.
• Work requires ability to lift and carry up to 80 pounds. Must bend, reach, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate to high.
• Able to stand and walk for up to 8 hours
• Work requires visual abilities needed to safely operate motorized equipment.
• Ability to maintain a consistent pace throughout the shift.