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Teller Jobs
Company | Hills Bank and Trust Company |
Address | Iowa City, IA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Banking |
Expires | 2023-09-29 |
Posted at | 8 months ago |
The starting wage for this position is $17.00/hr. with a comprehensive and competitive benefits package
- This position is eligible for a Spanish proficiency pay differential*
- Receive and process checking and savings account transactions, mortgage and consumer loan payments, credit card transactions, etc.
- Understand and comply with the related laws and compliance regulations that pertain to teller duties. Examples include bank secrecy act, privacy, and funds availability policy.
- Note and verify significant information as required by Bank policy and procedure. Ensure that Bank procedures are followed when processing transactions. Maintain favorable customer relations through proper handling of all collection and disbursement functions.
- Assist customers with entry to their safe deposit box, ensuring all bank procedures are followed in the process.
- Provide a high level of customer service. This includes understanding customer needs, as well as understanding the bank products offered. Exercise discretion, good judgment and initiative regarding all customer contact, transaction processing, addressing inquiries and solving problems.
- Receive and answer telephone inquiries from customers and internal staff regarding customer and bank related accounts. Assist Bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in and efficient courteous manner, providing positive employee relations.
- Maintain confidentiality of customer account information.
- Issue official checks, money orders, and bank checks. Process the redemption of bonds and help customers with additional services.
- Open night deposit vault logging the contents in log book, distributing the contents to the proper individuals and processing all deposits and other transaction using dual control at all times.
- Provide exceptional customer service to ensure customers consistently receive service of the highest standard.
- As needed, purchase working money supply from Assistant Branch Manager/Branch Manager
- Maintain adequate working funds as required by Bank policy. Verify and balance assigned cash drawer daily with minimal cash variances. Assist supervisor in reconciling errors or discrepancies for self and other tellers.
- Count and verify currency.
- Support the overall sales effort. Direct sales goals may be established by management for such items as referrals for other bank products.
- Identify customer's financial services needs and cross-sell services to meet those needs.
- Advise customers on promotional items and services. Give referrals to customer service on prospects/customers for potential sales of products based on life events that you are hearing. Give referrals to other departments like Commercial, Home Mortgage, and Trust and Wealth Management.
- Adhere to customer service standards through Voice of the Customer program.
- Be aware of overall bank product offering to be able to refer customers to appropriate departments within the bank for service.
- Participate as part of various retail product campaigns the bank initiates. Assist the office with special events and promotions.
- Utilize the bank's Customer Relationship Management (CRM) system to personalize customer interactions and help develop corporate memory, manage referrals, and maintain appropriate entries regarding opportunities and interactions with customers.
- It is important to Hills Bank to be a good corporate citizen and support our communities. Employees are expected to participate in community activities throughout the year.
- Perform other duties as assigned.
- As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities.
- Must have the dexterity to count money.
- This job requires skills needed in a typical office environment. This includes computer skills, as well as utilization of office equipment.
- Must successfully complete all training and evaluation requirements in the Retail Teller Career Path necessary for transition from Teller 1 to Teller 2 to Teller 3.
- Prefer a high school degree or equivalent.
- Must be able to lift 25 pounds.
- Participate in at least 3 bank sponsored or community events annually.
- 1-2 years' experience in a related position. Preferably in retail with cash handling responsibilities.
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