Telephone Service Representative Jobs

Telephone Service Representative - Full

Bay Credit Union is searching for a detail-oriented and customer service driven telephone service representative to join our team. This position will play a vital role in providing fast and friendly transactions to customers via phone and online. This position will also answer members’ questions regarding Credit Union services and actively cross-sell other products and services. If you’re interested in joining a team that empowers employees, members, and partners to help them reach their goals, apply today!

Telephone Service Representative – Duties and Responsibilities

• Communicating with other credit union team members
• Sorting incoming mail
• Processing payments by phone (Rise)
• Keeping customers’ personal information confidential
• Promoting the credit union’s products and services
• Escalating issues regarding Zelle and Bill Pay
• Managing incoming online banking messages
• Primary incoming phone call service (balances, password resets, transfers, etc.)

Teller - Qualifications

• High school diploma or equivalent required
• Previous customer service experience preferred

Benefits:

• 401(k) Program with Company Match
• Tuition Reimbursement
• Vision Insurance
• Advancement Opportunities
• Employee Perks and Discounts
• Company Paid Disability Insurance
• Paid Holidays
• Company Paid Life Insurance
• Health Savings Accounts and Flexible Spending Accounts
• Teledoc Services Available
• Employee Assistance Program
• Dental Insurance
• Health Insurance
• Paid Time Off

Schedule:

• Monday to Friday
• 8 hour shift
• Weekend availability