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Telecommunication Engineer Jobs

Company

Forward Slash Technology
Address , St. Louis, 63146, Mo
Employment type
Salary
Expires 2023-07-21
Posted at 11 months ago
Job Description
This position will be responsible for the installation, configuration and maintenance of telephone systems. They will provide support to end users relating to their telecommunications infrastructure components. The Telecommunication Engineer will perform a variety of technical tasks including:
Responsibilities:

  • Assist users with issues regarding the day to day use of their desktop phones.
  • Log all trouble calls and requests in Ticket Queue
  • Monitor and manage Ticket Queue which includes following up on all outstanding calls and open tickets to ensure timely resolution and customer satisfaction
  • Install, configure and maintain telephone systems.
  • Document detailed descriptions of problems and resolutions in Ticket Queue.
  • Accurately troubleshoot and decipher problems by asking probing questions and utilizing available resources.
  • Handle additional customer support related duties, as needed
  • Additional duties as assigned
  • Monitor servers, backups, email, web filters and spam filters and engage 3rd party service providers regarding outages as needed.
  • Respond, research, and resolve end user telephony inquiries via phone and email.
  • Accurately troubleshoot and decipher problems by asking probing questions and utilizing available resources.

Preferred Qualifications

  • Ability to learn and expand skills sets in a variety of technical areas
  • Knowledge of and experience with Mitel 5000 and Mitel 3300
  • Strong work ethic and ability to self-motivate
  • Positive, professional, team player attitude
  • Technical aptitude with a focus on continuous learning and development
  • Excellent customer service, communication and analytical skills
  • Understanding of LANs & WANs (router setup, switches, etc.)
  • Knowledge of VoIP, SIP and diagnostic tools
  • Ability to organize, multi-task, and prioritize work in a fast-paced, changing environment
  • Associates Degree in Computer Science or related discipline