Technical Writer - Us

About Us

We are a rapidly growing IT company of dedicated professionals striving to make a difference in the world of data security. Organizations of all sizes rely on our products to protect their business-critical data and the personal information of their customers and employees from cyber-attacks and data breaches.

With 15 years of experience in the field, Netwrix continues its market expansion via innovation and acquisitions (Stealthbits, StrongPoint, Anixis, NNT, PolicyPak, Strongpoint, UserCube, Mateso & Remediant). The company is backed up by the leading private equity firm TA Associates.

Netwrix is headquartered in Frisco, Texas, and has presences regional offices in the U.S., and the UK. Due to the pandemic, we have all moved to home offices, and have remained remote ever since.

ABOUT THE OPPORTUNITY: We are looking for a full-time mid-level Technical Writer to document products and solutions and work as part of a talented global team. This writer should have proven experience with technologies and be a true user advocate.

PRIMARY DUTIES:

· Works as part of a Technical Documentation team and follows department guidelines and editorial standards

· Participates in both major product releases and minor releases and updates

· Researches, outlines, writes, and edits new and existing content with minimal supervision including online help, solution guides, and others

· Content management within MadCap Flare

· Analyzes the requirements stated in the product management documents, plan, create and manage related tasks in Azure DevOps, keeping them on track

· Communicates closely with the development teams, Quality Control (QC/QA), product management, User Experience (UX), design and product marketing teams

· Attends meetings and demos, arrange interviews with SMEs, attends virtual meetings with colleagues globally

· Prepares illustrations including screenshots and architecture diagrams

PREFERRED SKILLS:

General

· Experience working as a technical writer for a software/technology company

· Superior writing and communication skills

· Good interpersonal and organizational skills

· Ability to analyze, understand and advocate for the needs and expectations of the target audiences

· Ability to collect information from various sources, analyze your findings, and organize content in a structured, coherent manner

· Ability to translate complicated technical concepts into user-friendly texts

· A team player and self-motivated quick learner, ready to explore new technologies and solutions

Technical and Technical Writing Skills

· Understanding of software concepts

· Strong working knowledge of content development

· Familiarity with style guides

· Solid usability experience

· Experience gleaning information from subject matter experts

Application Skills

· Authoring tool (specifically MadCap Flare)

· Screen capture tools (such as Techsmith Snagit)

· Microsoft® Office (especially Word)