Team & Retail Assistant Manager

Description

The Team & Retail Assistant Manager will assist with aspects of effectively running our Kiefer Aquatics retail store including attending and providing sales and service at related swim meet events and teams affiliated with this location. This is a full-time position, 5 varying days per week. Some weekends will be required.

Requirements

Essential Functions/Primary Duties:

• Communicates with store and director on a regular basis.
• Help with communication and completion of orders for each team. Follow up.
• Attending off-site swim meets and provide retail sales / service support.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Google Docs
• Maintains team files with pertinent information and documents suit choices, fitting dates, and team incentives using.
• Update customer files and communication
• Provides teams and prospects with proposed pricing for suits, equipment, etc.
• Works with assigned teams to confirm suit choices, cap options, and other equipment and apparel needed.
• Works with assigned teams to schedule fitting dates and times.
• Customer service is the #1 priority.
• Places orders for all team items purchased (caps and spirit wear) and invoices teams for items paid for by the team; Submit any special orders by following special order process.
• Stays current with product offerings and pricing from all key vendors and manufacturers.
• Load company vehicles with merchandise for out of office swim events
• Establishes, develops, and maintains business relationships with currently assigned teams and prospective customers; Generates profitable new business.
• Process incoming inventory and outgoing orders / shipments (when needed)
• Participates in meetings for team sales/store.
• Makes telephone calls, sends email communications and schedules in-person meetings with existing and prospective customers.
• Assist in merchandising, inventory restock & general organization.
• Works with embroidery and screen-printing vendors to coordinate and design logos and screen printing for suits and other apparel items.
• Open and close the store as needed.
• Reconcile and analyze sales after swimming events.

Education/Experience

• High school diploma or equivalent
• Basic computer experience (we will train on the usage of our POS system and related software for managing retail operations)

Skills/Attributes

• Customer service / retail experience
• Highly skilled in regard to organization, prioritizing & time management.
• Ability to work independently, and make decisions as needed.
• Reliable transportation to and from work, including being able to drive to swim events in the area.
• Friendly, outgoing, and sociable personality
• Knowledge of the swim industry is a plus, but not required.
• Basic computer skills - including Microsoft Office (usage of a retail POS system a plus but not required)

Supervisory Responsibilities

This is a non-supervisory position.

Physical Requirements

The physical demands of this position are representative of those that must be met in order to successfully perform the essential functions of this job.

• Regularly required to stand for long periods of time, kneel, climb, twist, move about the warehouse, and push, pull, and lift in excess of 30 pounds

Position Type/Expected Hours Of Work

This is a full-time, hourly position where a flexible schedule is essential, including weekdays (9 – 5) and weekends (as early as 5:30 am). Occasional weekday evenings are required.

• We offer competitive benefits, including a 401K program, for full-time employees.
• We are an equal opportunity employer that thrives on the success of our team.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.