Systems Network Administrator Jobs

The IT Support Technician is responsible for administering and maintaining the City’s computer network for use by staff and patrons, providing training to system users, and providing general technical support. The IT Support Technician reports to the IT Manager.

SCHEDULE: Normal operation hours; Monday - Friday

Responsibilities

Maintains the City’s network and computer equipment and peripherals: installs and updates computer software and hardware; troubleshoots technical problems with the network, operating systems, software, personal computers, and peripheral equipment and ensures that all components of the system are operational.

• Installs, diagnoses, repairs, maintains, and upgrades all hardware and software, including but not limited to PCs, laptops, printers, scanners, cell phones and wireless devices, to ensure optimal performance.

• Makes necessary hardware and software repairs, following warranty agreements, and internal procedures; and documenting resolutions to insure full functionality.

• Provides technical support to end users; plans and makes recommendations to management for upgrades to the network (LAN and WLAN), equipment, and software necessary to keep up with growing patron demand; and serves as liaison with software/hardware vendors.

• Administers the network, website, and email accounts; implements security controls to help maintain the integrity of the system; establishes and modifies user accounts; backs-up system data; and performs routine operations on the network as necessary to maintain the system.

Provides technical support and training for employees and patrons in the use of the network, computer systems and equipment; assists individual users and answers questions regarding access to and use of the system; conducts training workshops on computer usage.

• Provides support for Internet reference services; answers reference inquiries in person, by phone, and via e-mail; and may assist employees with the automation of different department services.

• Troubleshoots and repairs problems with computer, network, and communications equipment; performs and oversees the installation, configuring, and upgrading of hardware and software, including servers, desktops, peripherals, and electronic systems; develops and implements maintenance plans for all systems; responds to emergency situations; provides technical support, service, and advice for all City staff, responds to after-hours calls as needed.

• Provides Help Desk functions to users; provides information and technical assistance to users regarding computer operations, procedures, problems, software functions, upgrades, and other related issues.

• Performs other related duties as assigned.

Qualifications

Education and Experience:

Associate’s degree preferred (or equivalent); supplemented by three (3) years of related experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Licenses or Certifications: Valid State of Georgia driver’s license;