System / Network Administrator Jobs

Company Description: NAMI San Diego/Imperial Counties (National Alliance on Mental Illness) is a nonprofit organization that provides free education, support services, and advocacy to improve the quality of life of everyone affected by mental illnesses.
Primary Responsibilities/Function: As a Systems/Network Administrator, you will be part of the Development Team and frequently interact with end users through our ticketing systems. You'll respond with appropriate changes and solutions while maintaining organizational policies for issue resolution. This position requires existing knowledge and hands-on experience with specific systems, great communication skills, and ability to work independently. Job responsibilities include performing systems and device configuration, management, upgrades, project planning, negotiation, and execution.
Duties And Responsibilities

• Virtualization deployment and management: VMware vSphere, vCenter, ESXi, Hyper-V
• VOIP phone administration and troubleshooting.
• Responsible for managing, troubleshooting, licensing, and updating hardware and software assets.
• Document these activities and follow a strategic approach, per organizational policy.
• User and permission administration and management in a domain (AD, GPO, groups OUs, password, logon items, etc.)
• Installation and management of Microsoft Windows Server, Exchange, SQL, Active Directory.
• User management in MS Active Directory / Azure Active Directory (creating, disabling, removing, resetting, configuring user accounts), managing user groups/OUs/permissions
• You will ensure that appropriate measures are proactively followed in response to unforeseen issues such as IT downtime or zero-day exploits.
• May also conduct training programs to bring users up to pace with new software installations or IT system changes.
• All aspects of Microsoft 365 configuration and management, including Azure AD, Intune, Exchange Online, SharePoint, Defender.
• Ensure that backup and disaster recovery systems work efficiently.
• Knowledge and experience working with various cloud platforms and tools: Zoom Phone, Adobe, etc.

Network Administration

• Assist in efforts to develop, design, optimize, and document network topology and architecture to support systems reliability, security, scalability, management, data integrity and performance, including providing critical support in areas of network engineering configuration and deployment assistance
• Design, install, and configure Windows-based workstations and servers (including MS Exchange server - on premise and hosted).
• Maintain routing equipment, firewall equipment, server systems and telecommunications systems.
• Provide end user support for all LAN-based applications including VoIP.
• Document and log changes to network equipment, computer systems, and other equipment. Maintain network topology documentation as changes are made to the network infrastructure
• Create and modify router and switch configurations using dynamic routing protocols.
• To maintain network integrity, sysadmin will ensure that network interactions follow organizational policies and protocols.
• Manage and frequently update network configuration settings for internal and external systems, including DNS, DHCP, VPN, VLANs and firewall settings.
• Support, monitor, test, and troubleshoot hardware and software problems.
• Design, configure, and install assorted network routers, switches, and firewalls.

Accountability: Reports to IT Director.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential functions.

• Prolonged periods of standing and walking.
• Must be able to lift up to 15 pounds at times.
• Travel required, mainly within San Diego County.
• Prolonged periods sitting at a desk and working on a computer.
• General office environment

Minimum Requirements, including linguistic and cultural skills, education, experiences, licenses and certifications:

• 3+ years systems administration experience.
• Existing knowledge and hands-on experience with specific systems, great communication skills, and ability to work independently.
• Requires experience planning, designing, installing, and configuring firewalls, routers, switches, VPN, wireless access points, security applications, and a thorough understanding of IP, network, and security protocols.
• Able to communicate effectively, verbally and in writing.
• 3+ years of networking experience required, or CCNA/CCNP/Network+ certification highly preferred.
• In-depth knowledge of Windows operating systems (Windows 7 and 10, 11), Apple OS X, and Windows server 2019 and 2022
• Must have a satisfactory driving record.
• Demonstrated ability to maintain confidentiality.
• Must be able to pass a criminal background check.
• 3+ years of Help Desk troubleshooting experience.
• Basic knowledge of computer software (Microsoft Office, Word, Excel) and web navigation.
• Strong interpersonal and communication skills, both written and verbal, as you'll deal with technically minded employees and non-technical colleagues alike.
• Reliable and consistent attendance.

Universal Requirements
Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.