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Company | ARSIEM Corporation |
Address | Annapolis Junction, MD, United States |
Employment type | CONTRACTOR |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-06-21 |
Posted at | 1 year ago |
About ARSIEM Corporation
- Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for escalating and communicating status to agency management and internal customers.
- Provides support to IT systems, including day-to-day operations, monitoring and problem resolution for I:!.11 of the client/server/storage/network devices, mobile devices, etc.
- Provides support for implementing, troubleshooting and maintaining lnformation Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems
- Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
- Configures and manages UNIX and Windows operating systems, installs/loads operating system software, troubleshoots, maintains integrity and configures network components, and implements enhancements to improve reliability and performance
- Five (5) years of additional SA experience may be substituted for a bachelor's degree
- Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
- Bachelor's degree in a technical discipline from an accredited college or university is required.
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for escalating and communicating status to agency management and internal customers
- Support IT systems, including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc
- Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Assist users in accessing and using IT systems
- Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain the integrity of and configure network components, and implement operating systems enhancements to improve reliability and performance
- Provide in-depth experience in troubleshooting IT systems
- Provide support for implementation, troubleshooting and maintenance of IT systems
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