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Company

Orion Consortium, LLC
Address Annapolis Junction, MD, United States
Employment type FULL_TIME
Salary
Category Internet Publishing
Expires 2023-07-20
Posted at 10 months ago
Job Description
(Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I.)


Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes, and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.


Must meet contract level requirements for appropriate position. In addition, position requires a minimum of 1 year of experience with a background in Microsoft Office applications including Outlook, Word, and Excel. Experience in Ticket Management Systems like SupportIT and ServiceNow is a plus. Unix experience is not required but is a plus.


Position requires a TS/SCI.


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