Support Specialist - 11:30 Am Est - 8:00 Pm Est

Company Overview

ASG strives for customer satisfaction. Our core values of Honesty, Integrity, and Respect are our guiding principles and provide the framework for everything we do. As one of New Jersey’s most successful telecommunications service companies, ASG plans, designs, builds, and services the world’s ICT infrastructures to create a more sustainable and connected society. We offer unique solutions to complex infrastructure projects and comprehensive right of way, engineering, and construction services targeted to the public sector and telecom industry.

ASG is dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We strive to foster an environment where our employees feel respected, valued, and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.

A Support Specialist performs a variety of administrative functions for team reporting to managers and their direct reports.

Duties and Responsibilities:

• May be assigned job-specific duties from the manager.
• Research information to assist with the creation of presentations.
• May assist with compiling and developing the department’s annual budget.
• Directs incoming call flow for the Manager and assigned team.
• May assign work to team with the direction of the manager.
• May be responsible for FLOW ID# creation and assignment
• May be responsible for billing, invoicing, and other billing-related functions or tasks.
• Prepares, reviews and monitors expense reports for the team.
• Appointment scheduling.
• Report generation.
• Composes memos and letters from notes or dictation.

Qualifications:

• Excellent verbal, written, phone, and interpersonal skills.
• Proficient with Microsoft Office suite of products.
• Has knowledge of commonly used administrate concepts, practices, and procedures.

Pay Definition/Metrics: Non- Exempt - $17.00 - $19.00 / Hourly

Benefits/Perks

• Pet Protection Insurance through Nationwide
• Generous paid time off and 8 company-paid holidays (plus 1 floating holiday)
• Gym/Exercise Facility Reimbursement through qualifying medical plans
• Comprehensive health benefits plan including Medical, Dental, and Vision.
• 18% Verizon Wireless discount (primary line only, excludes unlimited plans)
• 401(k) with company match
• Remote and/or hybrid work schedules

Equal Opportunity Employer

ASG is proud to be an equal opportunity employer and provides consideration for employment to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by federal, state, or local anti-discrimination laws.