Support Services Associate Jobs

Support Services Associate
DESCRIPTION:

• Receive, review, record, and respond to incoming email communications for status update and/or follow-up.

• Communicate with service partners and clients regarding authorizations, coverage questions, and general questions offering assistance through the claim process.
• Using company guidelines and knowledge of Cinch contracts to determine appropriate claim decision and customer follow up.
• Review and data entry of incoming service reports or supporting documentation from vendors and customers for claim resolution.
• Follow up with providers and customers regarding job status.

• Other duties and projects as assigned
• Meet or exceed all established Key Performance Indicators.

QUALIFICATIONS

• Basic technical knowledge of appliances and HVAC (mechanical skills).
• Ability to perform in a fast-paced environment
• Basic understanding of accounting principles.
• Self-starter who is organized and detail oriented, with the ability to multi-task.
• Critical thinking skills
• Strong written and verbal communication skills
• Time management skills
• Strong customer service and organizational skills
• Problem solving and negotiating skill
• Reading comprehension

EDUCATION/EXPERIENCE/OTHER REQUIREMENTS

• Minimum one (1) year experience in a high-volume customer service environment preferably with warranty or insurance claims experience OR strong mechanical aptitude or technical troubleshooting. Experience within HVAC, plumbing, electrical, appliance, pool or spa related business, or maintenance background is desired.
• Ability to perform in a fast-paced environment with minimal direct supervision
• Experience with Microsoft Office Suite

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• On-the-job training
• Flexible schedule
• Professional development assistance
• Dental insurance
• Vision insurance
• Referral program
• Paid time off
• Health insurance
• 401(k)
• Work from home

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote