Support Engineer Jobs

Description:

This Support Engineer will be an environment to learn and grow. They will need to have strong customer service skills, excellent analytical and verbal skills. This role will require working with peers but also independently. Tasks will need to be completed in a timely manner with minimal supervision. It is important to make sure that the standard production environment continues and ensure that customer service standards are met.

Responsibilities/skills:

• Provides inbound first level support to our internal customers
• Procure and/or support enterprise cell phones
• Support Remote Desktop Applications
• Configures and maintains user account information via Active Directory and Office 365
• Follows up with users as appropriate to complete service requests
• Assists in preparation of documentation as requested by the IT Management Staff
• Self-Management of a personal ticketing queue in alignment with customer service standards
• PC System builds and/or installs
• Support and configure local and network printers

Qualifications:

• Excellent organization and communication skills
• Prior experience in a help desk or customer service environment is a plus
• Ability to write reports, business correspondence, training, and procedure manuals.
• One to two years’ experience in a related position or equivalent technical/educational certification
• Must present an ability and desire to learn and grow within the position, team, and department.

We are looking for someone with experience, but more importantly the drive to learn!