Support Engineer Jobs

We are seeking a highly skilled Support Engineer to join our technical support team. As a Support Engineer, you will play a vital role in providing technical assistance and resolving complex issues for our products. You will primarily support end users, developers, and corporate customers through various channels including telephone, written correspondence, and electronic media. This position requires the ability to work independently with limited supervision, and you may also be responsible for providing technical training, coaching, and mentoring to other engineers. Additionally, you will act as a substantial technical resource in specific product areas.

Responsibilities:

• Deliver technical training, coaching, and mentoring to other engineers, as needed.
• Communicate with development teams and internal stakeholders at a peer level, demonstrating sufficient technical depth.
• Utilize strong communication, problem-solving, and technical writing skills to provide exceptional customer service and support.
• Serve as a substantial technical resource in specific product areas, providing expertise and guidance.
• Provide support to end users, developers, and corporate customers through various communication channels.
• Work independently to troubleshoot and resolve technical issues effectively.
• Act as a secondary response for technical support, addressing complex product issues and escalated problems.
• Maintain a solid understanding of standard computer science concepts and stay up to date with relevant technologies.

Requirements:

• Knowledge of personal computers, relevant operating systems, applications, and/or programming languages.
• Solid understanding of standard computer science concepts.
• Ability to communicate effectively with development teams and internal organizations at a peer level.
• Strong understanding of technical support issues and troubleshooting methodologies.
• Familiarity with personal computer architecture and networking.
• 2-3 years of related experience in technical support or a similar role.

Preferred Degrees or Certifications:

• Programming and debugging skills.
• Expertise in Microsoft SharePoint and Active Directory required; knowledge of SQL Server and IIS is a plus.
• Associate degree in a technical field preferred, or an equivalent combination of education and experience.

About BrickRed Systems

BrickRed Systems is a global leader in next-generation technology, consulting and business process service company. We enable clients to navigate their digital transformation. BrickRed Systems delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client centric passion for innovation and delivery excellence.

With ISO 27001 and ISO 9001 certification and over a decade of experience in managing the systems and workings of global enterprises, we harness the power of cognitive computing hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.