Supervisor, Operations Jobs

Your Role
The Medicare team is responsible for servicing Medicare members including Total Duals / D-SNP (Dual Special Need Plans. The Supervisor will report to the Senior Manager. In this role you will manage a team of front-line representatives, focusing on coaching/engagement, Quality, Inventory Management and helping evolve member experience. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Work
In this role, you will:

• Consult and make recommendations to management on operational issues
• Perform routine quality audits for each team member to help improve the overall quality experience
• Be responsible for routine operations and people management functions
• Foster a great place to work communicating clear roles and responsibilities and building successful working relationships across the organization
• Perform additional responsibilities as assigned
• Manage onboarding of new team members
• Apply policies and procedures within health care operations
• Complete administrative tasks such as updating timecards, schedule updates, etc.
• Use concepts and abilities to manage processes and operations, including procedural changes, inventories, and workload management
• Provide regular coaching to each team member, including audit feedback, corrective actions, and performance improvement

Qualifications
Your Knowledge and Experience

• Requires a minimum of 5 years of prior relevant experience
• Experience supervising a remote team preferred
• Call center experience strongly preferred
• Understands basic supervisory/ management approaches such as work scheduling, prioritizing, coaching and process execution
• Strong internet service required, to include at least 16 megabytes per second download and most importantly 5 megabytes per second upload
• Typically, requires broad job knowledge of technical or operational practices within assigned discipline
• Requires a minimum of 2 years of experience operating in a lead role or equivalent leadership training or manager training
• Medicare experience preferred
• Experience in managing and engaging a remote team
• Availability to work evenings, weekends and holidays as needed

Pay Range:
The pay range for this role is: $61600.00 to $92400.00 for California.
Note:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
About Us
At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in , Join us!