Manager Of Computer & General Services - Olin Business - Operations

Scheduled Hours

37.5

Position Summary

Hands on position responsible for the strategy, installation, and operation of the Olin information systems and general services operations. Areas of responsibility include all networking, AV equipment as well as general services operations in Simon Hall, Knight and Bauer Halls, and the Charles F. Knight Executive Education Center. Manages Olin general services and serves as the Olin liaison to, and broker with, central WashU IT as well as vendor-led AV services.

Primary Duties & Responsibilities

Manages service delivery for a variety of technology applications and end-user infrastructure including desktops, printers, scanners and mobile device to ensure the availability of a cohesive technology platform for patrons who use systems for research and pedagogy.

Manage and supervise the day to day operations of the Olin General services group focused on:

• Direct management of classroom A/V equipment (in partnership with vendors as appropriate).
• Managing the facilities security systems (access control, keys, and cameras).
• Coordinating with university telephone services, mail services, copy and other business services, facilities and events scheduling, and general maintenance requests.
• Work orders for building repairs.
• Campus card access.

Leads operations for staff technology support in offices and staff work space as well as public technology support in classrooms, teaching spaces and conference rooms in addition to specialized technology centers. Works with key Olin and University leadership on information systems to streamline and improve the effectiveness of systems across the school and the university.

Performs special projects as directed by the Director of Operations.

Preferred Qualifications

• Good communication skills, both oral and written.
• Experience to include general system administration and support of Windows and Windows Server.
• Ability to work with multiple users and multiple projects concurrently.
• Ability to remain calm in stressful situations.
• Self-motivated and self-directed.
• Critical thinking and attention to detail.

Required Qualifications

Bachelor's degree and three years of related experience or equivalent education and experience to equal seven years.

Grade

G13

Salary Range

$63,900.00 - $109,100.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.