Supervisor Delivery Nfs Jobs

Job Overview

The Supervisor, Delivery NFS will lead a team responsible for the efficient delivery and merchandising of company products while meeting company distribution objectives. The role will onboard new teammates; respond to customer issues; optimize route efficiency; adhere to safety and compliance policies; and foster a positive working environment. The Supervisor will lead and train an assigned team of merchandisers using proper techniques to develop skills, conducting up to three Right Execution Daily (RED) rides per week with the assigned delivery merchandisers.

Duties & Responsibilities

• Manage, lead, and motivate a team of Full-Service Delivery Merchandisers and Cashiers to deliver results by communicating company goals and deadlines
• Partners with Talent Acquisition on the hiring process, including interviews and onboarding, to ensure the right fit for the role, an excellent onboarding experience, and to achieve budgeted staffing needs
• Manage delivery and merchandising of all pre-sold orders in the assigned territory, ensure that satisfactory customer service levels and company standards are maintained while looking for continuous improvement opportunities
• Teach, coach, and train Delivery Merchandisers on processes, and procedures necessary to maximize profit and productivity, while maintaining satisfactory customer service, through a minimum of 3 per week consistently planned and documented R.E.D. rides
• Monitor key business indicators including the number of cases delivered, shrink result, percentage of orders served and delivered, RED, etc., and develop action plans based on opportunities to drive productivity gains
• Establish a safe working environment to ensure teammates are properly trained in safe working techniques in the trade, including safety blitzes, evaluations, annual testing, etc
• Partner cross-functionally to manage and lead effective communication with sales, warehouse, and route planning teams
• Ensure core internal audit guidelines and procedures are followed and met, including cash handling, Kronos time-card management, fuel card management, etc.
• Implement continuous improvement methods while maintaining customer focus, and embody company purpose and values to inspire servant leadership
• Engage and develop teammates through effective performance management, coaching, and training

Knowledge, Skills, & Abilities

• Knowledge of CCCI Sales and Delivery operations preferred
• Prior leadership and management experience a plus
• Must demonstrate good planning techniques and organizational skills
• Strong computer skills – SAP, Microsoft Office Excel, PowerPoint, laptop, iPad, Smart Phone
• Ability to lead, coach and develop a team
• Ability to manage constant change in a fast-paced environment
• Must be able to lift and merchandise products up to 75 pounds, use of material handling units (hand cart, CooLift, Pallet Jacks)

Minimum Qualifications

• Knowledge acquired through up to 12 months of work experience
• Must be able to obtain a Class A CDL
• High school diploma or GED

Preferred Qualifications

• Class A Commercial Driver’s License
• Preferred 2 years of education beyond school in college or technical school

Work Environment

Work environment will vary, including but not limited to exposure to weather conditions, coolers, and customer storage areas which may be nontemperature controlled