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Supervisor Call Center Jobs

Company

Northside Hospital
Address , Roswell, Ga
Employment type
Salary
Expires 2023-07-19
Posted at 1 year ago
Job Description
..
In collaboration with the Manager, Call Center Operations, assists in the daily running and management of the center. Provides support in the development and implementation of departmental goals. Serves as the primary trainer for call center team members.
  • Demonstrated oral and written communication skills. Must possess excellent interpersonal skills, diplomacy, and ability to establish collaborative working relationships with others. Ability to interact effectively and diplomatically with a broad range of personnel including colleagues, internal customers, visitors, and external organizations
  • Demonstrated skills in the operation of personal computers and the use of database and word-processing programs. Advanced level of computer skills with ability to use advanced features of various software programs including Microsoft Word, Excel, PowerPoint and electronic mail/calendaring systems.
  • Previous experience providing coaching and feedback to team members
  • Ability to coordinate multiple projects and priorities simultaneously
  • High school degree/GED.
  • 1-2 years of demonstrated experience leading in a call center environment
Preferred:
  • Ability to work effectively on PC platforms.
  • Previous experience using call quality monitoring software
  • Familiarity with process improvement theories, concepts, and methodology (e.g. Lean, etc.).
  • Associate’s and/or Bachelor’s degree in business/healthcare administration or related fields
  • 5 years’ experience in a call center as well as in healthcare management preferred.
  • Formal program and/or project management skills
  • Knowledge of Avaya voice systems.
  • Experience and knowledge of applicable voice systems/call center software