Supervisor Aircraft Support Technician

Position Summary:

The Aircraft Support Technician Supervisor reports to the Manager of Aircraft Appearance. The Aircraft Support Technician Supervisor is responsible for supervising Aircraft Support Technician activities and has authority to assign work functions to the Aircraft Support Technicians (ASTs) assigned to duty under their supervision.

Essential Responsibilities:

• Assigns Aircraft Support Technician in accordance with requirements contained in work packages.
• Other duties as assigned.
• Takes a significant role in the development of crewmembers to support their engagement, growth, and goal achievement by establishing clear performance expectations and accountability for Crewmembers.
• Ensures that the work turnover is completed prior to end of shift.
• Ensures adequate staffing is scheduled for cabin work.
• Keeps a safe and clean work environment with emphasis on preventing Foreign Object Damage (FOD).
• Coordinates with appropriate departments to accomplish prompt resolutions to problems that affect Interior line maintenance activity.
• Coordinates with Line Maintenance Supervisors and Lead Maintenance Technicians with the nightly cabin maintenance and servicing of JetBlue Aircraft assigned to the Aircraft Support Technicians.
• Ensures that cabin maintenance activities are performed in accordance with work issued by Maintenance Planning and in compliance with all company policies and procedures.
• Reviews all documentation and Maintenance & Engineering (M&E) system for completeness in accordance with company policy and procedures.
• Verifies ASTs have received necessary training for assignment to job tasks.
• Assists in developing maintenance program/ maintenance schedule for interiors.
• Oversees the Aircraft Support Technician performing cabin interior work to ensure compliance with JetBlue, manufacture and FAA regulatory guidelines.
• Ensures that all material and appropriate equipment is provided to complete assigned tasks.

Minimum Experience and Qualifications:

• Possess and maintain a valid Driver’s License and a driving record from the state of your primary residence that meets JetBlue Airways’ insurance standards
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Proficient with the Microsoft Office suite and the Internet
• High School Diploma or General Education Development (GED) Diploma
• One (1) year of experience servicing commercial aircraft in a heavy, line maintenance or Military Environment.
• Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
• Pass a pre-employment drug test
• Ability to remain alert to moving vehicles and aircraft
• Able to drive tugs, trucks, taxi aircraft or other company equipment
• Authorization to work in the US is required. This position is not eligible for visa sponsorship
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Legally eligible to work in the country in which the position is located
• Able to crawl, bend, kneel, climb, and stoop frequently
• One (1) year of experience as a JetBlue Technician or two (2) years aviation management experience
• Available for overnight travel (10%)
• Ability to communicate effectively; in both oral and written communication

Preferred Experience and Qualifications:

• Strong leadership abilities
• Ability to work under pressure in a team environment
• Familiarity with accessing online Maintenance Manuals

Crewmember Expectations:

• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Regular attendance and punctuality
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Uphold JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Adhere to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Equipment:

• Reflective safety vest, head bump cap, and ear protection
• Computer and other office equipment
• Ability to use handheld two way radios, headsets and/or phone
• Operates lift trucks, snorkel lift, boom lift and tractor
• Issued reflective safety vest and ear protection

Work Environment:

• Flexible schedule required
• Ability to work in elevated areas
• Work outdoors on the aircraft ramp side and/or the hangar

Physical Effort:

• Position requires physical work involving objects in excess of 50 pounds occasionally and/or in excess of 20 pounds frequently. Position requires crawling, bending, kneeling, and stooping frequently in confined spaces.

Compensation:

• The base pay range for this position is between $113,904 and $144,290 Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.