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Company | PTW |
Address | Los Angeles, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-16 |
Posted at | 9 months ago |
Los Angeles, CA
- Position the site for growth opportunities with new and existing clients, including developing strong client relationships to ensure their ongoing satisfaction
- Ensure site compliance with InfoSec, H&S, legal, and other similar standards, requirements and employer obligations
- Provide leadership and strategic direction for the site, ensuring employee and client satisfaction, as well as profitability
- Support the setup of new projects, enhancements to existing engagements and generally provide support to key operational initiatives
- Manage all site resources to ensure client SLAs are met and quality standards are met or exceeded
- Take an active role in the community representing and promoting the PTWI brand
- Serve as escalation point for client concerns
- Manage the site’s budget and P&L
- Improve the organization through the application of best practice, procedures, policies and technology
- Mentor direct reports, manage their performance and attached KPIs, and support development through formalized development plans and coaching
- Oversee site operations, ensuring optimal resource allocation and driving improvements to the services
- Experience in client-facing roles, including a keen understanding of client goals and vision and a demonstrated track record of consistently outperforming contractual SLAs and KPIs
- Experience managing the P/L
- Experience as a vendor
- Experience managing operations at a strategic level in a fast-paced environment, within a global organization
- Fluency in business French and English
- Bachelor’s or equivalent experience
- A basic understanding of commercial and employment law, including aspects relating to foreign workers
- Experience managing teams within the technology sector
- A candidate with experience in either of the following would have a distinct advantage: outsourced service environments, managing multilingual teams, video games, change or project management frameworks
- A proven ability to inspire exceptional performance from teams, and to act as an ambassador of PTW’s unique culture of quality and flexibility, which defines us with our employees, and clients and their customers
- At least 8 years of progressive experience in managing operations, with a minimum of 3 years leading a site
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