Student Experience Specialist Jobs

DESCRIPTION OF THE COMPANY

OpenClassrooms is a mission-driven company that makes education accessible to all. Our goal is to become the leading apprenticeship and reskilling provider, all over the world.

- We are already the leading online education platform in Europe and Africa, expanding in the US and Asia.

- Every month, we offer fully-accredited online diplomas to 12,000 students and free courses to more than 300K students

We are very proud to be a B Corp company (combining profit and general social impact), we’re recognized as one of the best workplaces in France by Great Place to Work. We’ve received multiple other awards (Next 40/120, Entrepreneur of The Year by EY, etc.), but what really matters to us is that in 2021, more than 14,000 individuals attributed a positive move in their careers to OpenClassrooms.

We raised a total of 150 million dollars since inception with world-class investors like General Atlantic, Salesforce Ventures, GSV, or Chan Zuckerberg Initiative. This will help us invest in our product, continue our growth and make education even more accessible across the world!

Welcome to the revolution of education! #BecomeFutureProof

RESPONSIBILITIES

- Provide superior customer service to all students to support them through the enrollment and learning processes.

- Respond to incoming requests (email and telephone) relating to the student experience, including Admissions and Financial aid processing.

- Serve as a” triage agent” in proactively determining what services students need and how to address concerns. Accurately assesses each student’s situation to determine its urgency and proceed appropriately.

- Be responsible for increasing the enrollment conversion of a specific pool of applicants, and managing the A to Z admissions process, from orientation to the admissions validation.

- Qualify and orientate your pool of applicants to the right training path & funding options depending on the customer requirements and the company’s objectives.

- Engage your pool of applicants to increase our admissions retention rate through outbound/inbound calls and emails campaigns.

- Communicate OpenClassrooms’ value proposition & apply sales argumentation techniques to increase conversions.

- Implement and respect the Admissions evaluation procedure and requirements for Openclassrooms’ different programs and paths, with a good knowledge of paths, curriculum, and career opportunities.

- Ensure fast, accurate, and high-quality processing of funding applications, regardless of funding organizations.

- Ensure that the administrative requirements of the various funding requirements are understood, documented, and met.

- Receives documents required for Admissions, Financial Aid, Disability Assessment, and Veterans Affairs and verifies the completeness of documents.

- Take part in the continuous improvement of the student experience process and orientation and qualification tools, and share best practices and results with the rest of the team through documentation.

- Cross-functional support across the Student Success Department.

- Remain current with all academic policies and procedures and complete required training to maintain OpenClassrooms compliance standards.

- Contribute to the creation and updating of internal training funding documentation at OpenClassrooms.

REPORTING LINE

This job will report to Lisa Skelly, Senior Director of Customer Success.

YOU WILL LOVE THIS JOB IF

- Proven success in the areas of student enrollment: recruitment, admissions, and financial aid processing.

- Track record of over-achieving quota and driven by successful outcomes

- Strong phone presence and experience

- Ability to manage multiple priorities under established time constraints and professionally.

- Motivated, organized, detailed oriented, and strong communicator with excellent interpersonal skills and willingness to assist as needed in functions that support OpenClassrooms mission

- Experience and capabilities working with digital tools and web presentation tools

- Experience working with Salesforce

- Excellent verbal and written communications skills

- Strong listening and presentation skills

- Desire to work in a performance-focused, KPI-oriented team in a transparent environment;

- Ability to multitask, prioritize, and manage time effectively

- Native English

YOUR BACKGROUND

- 3-5 years of experience in a similar position

- A minimum of 2 years in a scale-up/start-up environment

- A minimum of 2 years of experience using Salesforce regularly

WHY JOIN US

• A company MacBook
• A work environment and a strong culture built on agility, openness, respect, and high quality
• PTO 20 Days and additional vacation days. After 1 year at OpenClassrooms, a 1,000$ premium once a year for 15+ days off taken
• 401K (pension): the company matches up to 5%
• Dental and Vision: 100% covered for the employee and 75% for the family
• A competitive salary
• “Remote First” work policy
• Parental & family leave (Maternity Leave Package)
• Health insurance: 100% covered for the employee and 75% for the family
• Access to professional development training sponsored by OpenClassrooms

HIRING PROCESS

- The journey will start with a phone interview with a member of the talent team (20 minutes)

- Then a face-to-face (virtual) meeting with the Hiring Manager (1 hour)

- Then you will meet other teams members within the department

- You will be asked to provide us with professional references including contact details

Intrigued? We’d love to hear from you! Apply today — we’re standing by for your resume!

Feel free to check our online course How do we work at OpenClassrooms to get the gist of who we are.

👉 OpenClassrooms is a company of equal opportunities where you can find colleagues with diverse backgrounds, age, gender, social origins, beliefs, health situation or disability. You come as you are!

👉 OpenClassrooms is a Remote-first company. We trust our employees and give them the flexibility to choose if they want to work remotely or come to the office / a coworking space (when available). Our US office is currently located in New York, but we are also hiring in : Texas - Arlington, Illinois - Champaign or Peoria, Florida - Tallahassee or Tampa, New Jersey, Princeton, Newark, or Hoboken

👉 Working at OpenClassrooms means joining a dynamic and stimulating team, take up challenges, meet awesome people every week, and change the world, a little bit, every day!