Store Operations Director Jobs

Essential Duties & Responsibilities:

Responsible for smooth and efficient operation of assigned areas, including but not limited to; front desk, shipping/receiving, housekeeping, maintenance, etc.

• Maintain a fashionable & daily styled, personable appearance and friendly demeanor.
• Ensure consistent communication/partnership with designated online fulfillment associate.
• Participate in opening and closing of the store as key holder.
• Additional responsibilities may be added as the needs of the business evolve.
• Follow loss prevention procedures and maintenance of alarm equipment. Make recommendations for process improvement.
• Have a presence on the sales floor when needed.
• Manage mark-out-of-stock process, reviewing damaged merchandise for potential repair or dry clean options, adhere to internal processes/procedures.
• Partner with the HR Director to ensure all performance/employee relations concerns are addressed/resolved in a timely manner.
• Communicate with buying team regarding merchandise receipts, transfers, RTV’s, markdown cadences.
• Partner with Store Sales Director to ensure consistency of operational functions such as go-backs, replenishment, look-ups, transfers, markdowns, charge sends, etc.
• Create and take accountability in supporting a positive work environment that increases productivity.
• Serve as liaison and point of contact for Farfetch & Tootsies.com.
• Responsible for directly managing associates in assigned departments including hiring, training, evaluating, disciplining, and terminating.
• Serve as operations department liaison for store level HR functions including, but not limited, new hire on-boarding, PTO requests/approvals, schedule input, timekeeping, etc.
• Maintain a master “Who to Call” list for store required maintenance & repairs including internal company department contacts.
• Prepare and administer performance reviews for direct reports.
• Ensure that each customer receives outstanding service during entire visit; customers have positive memorable experience during each visit.
• Daily tracking of American Express charge receipts. Ensure timely monthly reconciliation reporting to Accounting.
• Resolve customer service issues swiftly and to the highest service level.
• Develop non-selling schedule to meet store needs, control overtime and maximize productivity.
• Train store employees on store & loss prevention policies and procedures. Make recommendations for updated policies and procedures.
• Order all supplies timely and monitor controls over operating supplies (i.e., bags, boxes, gift wrap, hangers, cleaning supplies, etc.)
• Responsible for on-approval process and reconciliation.
• Process, track and reconcile gift card transactions adhering to company policies & procedure.
• Coordinate and manage physical inventory. Work with Controller to successfully manage inventory and control shrinkage.

Qualifications:

• Ability to direct, coach and resolve customer service issues, etc.
• 5+ years of experience in retail sales and management.
• Excellent interpersonal communication skills.
• Exhibits a strong sense of professionalism, courtesy, and friendly demeanor.
• Willingness and ability to work a flexible schedule for a retail business, including nights, weekends, holidays, store events, etc.
• High level of attention to detail, excellent organizational skills, and ability to prioritize tasks.
• Possess strong leadership, coaching, training, and development skills.
• Excellent computer skills.

Working Conditions:

• Prolonged periods of sitting.
• Standing: Remain upright on feet for sustained periods of time.
• Speaking/Hearing: Ability to communicate information to customers.
• Flexibility including bending, stretching, and lifting.
• Noise level in work environment is usually quiet to moderate.
• Walking: Ability to move throughout the store.
• Visual acuity to perform an activity such as viewing a computer terminal.
• Ability to lift up to 30 pounds, ability to move/carry product.
• Use of hands and fingers to handle or feel.

Tootsies is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.