Store Manager - Malvern

Kimberton Whole Foods in Malvern is hiring a Store Manager!
Schedule: Full-time, 45 hours per week.
Availability: Availability to work both opening and/or closing shifts is required for this position. Shifts are within a 7:00am-8:30pm timeframe. One weekend shift is required each week.
Age Requirement: Must be 18 years or older.
Location: Malvern Kimberton Whole Foods
Address: 429 E King Rd, Malvern, PA 19355
Salary: $54,000-70,000 per year depending on experience
Benefits: Full-time team members are eligible for the following benefits at Kimberton Whole Foods:

• Employee Assistance Program
• Vision Plan
• Employer Paid Short-Term Disability
• Dental Plan
• Flexible Spending Account - Healthcare & Dependent Care
• Paid Time Off
• Extensive Medical Coverage
• Employer Paid Life Insurance
• Employer Paid Long-Term Disability
• 401K with matching 3% after one year and at least 1000 hours worked
• Voluntary Life Insurance
• 25% off Store-Wide Discount
• Employer Paid AD&D

Job Summary
The Store Manager (SM) is responsible for creating and fostering an exceptional store experience for customers and team members alike. The SM follows the direction of the General Manager. The SM directs store operations, develops team work and ensures that sales and labor benchmarks are met and hopefully exceeded. They have a strong desire for continuous improvement and inspires the same desire in their team members. The SM understands that positive customer experience and team morale are essential factors to successful daily operations. The SM interacts with customers, vendors, and KWF Team Members in a positive and authentic manner at all times.
The Store Manager embodies the spirit of servant leadership and sets a positive tone for a productive and happy team. The SM must be ready and willing to serve in any department needing help and to support store operations in any and all capacities. This individual embraces the mission and values of KWF by demonstrating a passion for the local and natural foods industry. The SM ensures their store is following KWF outlined inventory, ordering, and merchandising Standard Operating Procedures with the appropriate labor in order to meet financial goals. The SM ensures that their store is following KWF outlined policy for all money handling procedures. This person is ultimately accountable for safe and smooth operations and a welcoming store experience.
Team & Leadership

• Works diligently to achieve KWF performance goals through consistent communication, effective training and proper use of disciplinary actions.
• Displays a strong understanding of the value of authentic and truthful communication.
• Completes timely performance reviews of all team members.
• Provides a safe work environment for KWF team members by following the KWF workplace safety policy.
• Provides leadership that inspires teamwork, generates energy and enthusiasm, and drives results. A portion of SM success will be measured by peers and supervisor using 360 Review process.
• Displays an attitude of service leadership congruent with the KWF mission and culture. Provides great service to team members, customers, and vendors alike.
• Provides effective feedback as necessary. Recognizes when there is a problem and discusses the need for improvement, allowing for mid-course correction via clear definition regarding what is and is not going well and provides path to success.
• Supports the store experience by upholding KWF Guidelines. Understands and executes KWF attendance & punctuality policies by consistently and fairly holding the team accountable by using KWF performance protocols.
• Participates in scheduled management meetings and initiates departmental meetings to actively engage with team members, inviting feedback towards the goal of continuous improvement. This works in conjunction with ensuring that core operational functions are followed on a daily basis.
• Maintains the confidentiality of KWF team members, customers, vendors, suppliers and all company information.
• Participates in the hiring, training, coaching and development of team members in collaboration with the HR and Training Departments.
• Works with the team to bring clarity to areas of uncertainty. Ensures that all team members receive the appropriate training opportunities to achieve success in a given position.

Store Operations

• Works with the team to accomplish labor targets. Creates weekly schedules that ensure maximum efficiency within all departments.
• Ensures the KWF Grocery Department ordering and inventory maintenance S.O.P. is accurately executed on a daily basis. Ensures that all shelves are fully stocked, faced, detailed, and accurately labelled.
• Works with the team to accomplish sales targets.
• Ensures the KWF Perishable Department ordering and inventory maintenance S.O.P.s and "Fresh Start" program are accurately executed on a daily basis. Ensures that all shelves are fully stocked, faced, detailed, and accurately labelled.
• Ensures any food service component follows established KWF food service best practices and ordering guidelines while adhering to standards set by Creative Food Director.
• The SM must have the desire and capacity to be the best at all operational tasks and be able to lead by example.
• Empowers the team using established S.O.P's, including but not limited to ordering, inventory maintenance, merchandising and customer service.
• Ensures the KWF Apothecary Department ordering and inventory maintenance S.O.P is accurately executed on a daily basis. Ensures that DSHEA laws are being followed and that the highest level of customer service is being provided by all Apothecary team members.
• Closely follows the daily Produce Department merchandising and ordering guidelines. Meets merchandising and quality control deadlines on a daily basis as outlined in S.O.P.

Collaboration & Communication

• Relays pertinent customer feedback to the Operations, HR, Purchasing, Marketing, Training and Finance Departments.
• Maintain compliance with KWF Workers Compensation policy by properly reporting any team member or customer injuries using incident reporting S.O.P.
• Works in collaboration with HR to resolve staff grievances and participates in team member mediation as necessary.
• Advocates for the needs of the store with regard to Marketing and Purchasing support.
• Works in cooperation with the Training Department to coordinate appropriate training opportunities and complete outlined KWF training protocols.
• Communicates pertinent information to Operations, HR, Training, Marketing, Purchasing & Finance Departments with regard to store operations, staffing, safety, facilities, harassment, incidents, emergencies, training, marketing, and category management.
• Tactful handling of customer complaints with a strong desire to hear feedback and make the situation right. The SM must understand how to use customer feedback to improve future store experience.