Store Manager Jobs

This opening is for a New Store in Bridgeville, PA!! We are a growing Company with lots of potential to also GROW your Career! Looking forward to talking with you!!

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

GENERAL PURPOSE:

Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.

ESSENTIAL FUNCTIONS:

General Operating Requirements:

• Analyzes Store reports to evaluate controllable expenses and overall Store performance.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Accepts special assignments as directed by Leadership.
• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Ensures proper scheduling of Associates to meet business objectives.
• Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.

Organizational Development:

• Ensures compliance with all State, Local and Federal regulations.
• Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
• Manages Associate Relations issues, consulting with the District Manager as needed.
• Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
• Ensures compliance with Ross personnel policies and procedures.
• Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner.

Expense Control:

• Leads all expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.

Maintaining a Safe & Secure Environment:

• Ensures all Associates understand and can execute emergency operating procedures.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.

Customer Service:

• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Treats all Customers, Associates, and other leaders with respect.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.

Personal and Store Brand:

• Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
• Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
• Represents and supports the Company brand at all times.
• Manages Store to ensure a clean, neat, easy to shop environment.

Merchandise Processing and In-Store Marketing

• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.

Loss Prevention:

• Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
• Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
• As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
• Monitors mark-out-of-stock policy to ensure proper administration.

COMPETENCIES:

• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Leading by Example
• Ensures Accountability & Execution
• Communicates Effectively
• Manages Work Processes
• Collaborates

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Must exercise considerable independent judgement and discretion.
• Fluency in English.
• Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
• Ability to train, coach and develop Associates at all levels.
• Five or more years of Store management experience in a retail environment.
• Ability to work evenings and weekends.
• Must maintain a high level of Customer service.

PHYSICAL REQUIREMENTS/ADA:

Ability to use all Store equipment, including PDTs, registers and PC as required.

Ability to spend up to 100% of working time standing, walking, and moving around the Store.

Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

Ability to occasionally push, pull and lift more than 25 lbs.

Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Ability to perform basic mathematical calculations commonly used in retail environments.

Certain assignments may require other qualifications and skills.

SUPERVISORY RESPONSIBILITIES:

Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.