Staff Strategy Risk Analyst

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

• This is an exciting opportunity to join a growing Collections Center of Excellence (CCE) team that has developed strong partnerships and working relationships with other key functional areas.
• The Staff Risk Analyst of Business Planning & Analytics (BP&A) is a critical role that will develop new Collections MIS Tableau reporting and analytics used to improve efficiency and effectiveness, while pursuing enhanced performance across all of the Collections life cycle focused on the Member experience
• The ideal candidate will possess an analytics background and the strategic acumen to direct a function that draws strategic insights from data using database and statistical analysis tools to inform decisions and support SoFi overarching strategic goals relative to loss prevention. They bring new ways of thinking, data sources, technologies, and capabilities to SoFi. They must also bring strong collections industry knowledge, including a sound understanding of relevant regulations like FDCPA, TCPA, FCRA and a working knowledge on the impact of CFPB’s Reg F on the collections landscape
• This individual will report directly to the head of BP&A and serve as a senior analyst to create, improve and interpret new MIS Tableau reporting used to drive the Credit Card, Personal Loan and Student Lending Businesses

What you’ll do:

• Work closely with other MIS team members to help mentor and collaborate on improving current processes, databases, and tables stored in a Snowflake data environment
• Experience solving data heavy problems
• Excellent communications skills
• Develop and optimize strategies that balance effectiveness and efficiency through a combination of impact analysis, testing and collaboration with stakeholders
• Responsibilities include preparing PowerPoint presentations around Collections and Recovery insights, strategy changes, opportunities, and risks to senior leaders.
• Independently lead the entire project lifecycle for complex data analysis, requirements gathering and creation of new production reporting
• Ability to collaborate well with teammates and business partners and influence business decisions
• A history of success in leading initiatives and driving results through collaboration and hands-on work
• Expertise in analyzing large datasets using SQL/Python/R and other statistical analysis packages to read test results and deliver on strategies to improve member contact and overall loss prevention
• Collection's reporting working outbound Dialer Data
• Work with our outbound Dialer and IVR inbound teams on analyzing results and creating OMNI channel reporting
• Affinity for problem solving and detailed work
• High motivation to drive change, eager to learn, and able to work collaboratively in a complex and fluid environment
• Must possess extremely proficient SQL skills that are used on a daily basis.
• 5+ years of MIS or Analytics collections and recovery industry
• A passion for well-tested code and utilizing testing frameworks
• Work with Operations and Technology partners to identify gaps in system/operations process flows to ensure alignment of strategy/intent, execution, policies, state legalities and regulatory guidelines as it relates to contacting delinquent customers
• Proven analytical skills in conducting sophisticated analysis using customer performance data, bureau attributes and other 3rd party variables to solve business problems; a demonstrated ability to synthesize and communicate analysis to peers and senior management
• Highly proficient in building reporting using Tableau (or similar tools)
• 5+ years of related experience with a Master’s degree