Staff Regional Office Information Technology Specialist (Birmingham, Uk)

Description

The Staff Regional Office Information Technology (IT) Specialist will deliver multiple audio services and general Information Technology offerings to our clients across the United Kingdom, with a strong emphasis on teamwork, customer commitment, sense of urgency, and continuous improvement. This position will assist with technical advice and support our employee-owners in quality IT and audio services.

• Provide AV support during presentations and company-sponsored events
• Provide support for customers in all Burns & McDonnell locations via phone, video, e-mail, and in-person to resolve.
• Actively develop and maintain business relationships with regional office staff and management for feedback/user integration.
• Provide training and education to Burns & McDonnell employees on usage of AV systems.
• Provide setup and execution of video conferences.
• Perform installation repair and upgrade of computer hardware.
• Perform IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management.
• Installation of basic and standard AV when schedule or cost prohibits use of AV integration partner.
• Develop AV standard configurations that meet the needs of Burns & McDonnell.
• Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.
• Work with Corporate IT Infrastructure team with installation, maintenance and repair of network and phone resources.
• Resolve incidents assigned from other IT groups or non IT sources.
• Perform preventative IT/Network maintenance tasks.
• Resolve asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for disposition of returned technology assets.
• Perform troubleshooting of hardware and software issues.
• Present training on hardware and software packages.
• Perform acceptance testing for any AV integrated control system for all new installations, moves, or changes.
• All other duties as assigned.
• Collaborate with AV integration partners to coordinate design and implementation of corporate AV standards in any corporate office relocation, remodel, or expansion.

Qualifications

The Staff Regional Office Information Technology (IT) Specialist will deliver multiple audio services and general Information Technology offerings to our clients across the United Kingdom, with a strong emphasis on teamwork, customer commitment, sense of urgency, and continuous improvement. This position will assist with technical advice and support our employee-owners in quality IT and audio services.

• Perform IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management.
• Present training on hardware and software packages.
• Perform troubleshooting of hardware and software issues.
• Provide AV support during presentations and company-sponsored events
• Installation of basic and standard AV when schedule or cost prohibits use of AV integration partner.
• Develop AV standard configurations that meet the needs of Burns & McDonnell.
• Perform installation repair and upgrade of computer hardware.
• Provide training and education to Burns & McDonnell employees on usage of AV systems.
• Provide setup and execution of video conferences.
• Work with Corporate IT Infrastructure team with installation, maintenance and repair of network and phone resources.
• Resolve incidents assigned from other IT groups or non IT sources.
• Perform acceptance testing for any AV integrated control system for all new installations, moves, or changes.
• Collaborate with AV integration partners to coordinate design and implementation of corporate AV standards in any corporate office relocation, remodel, or expansion.
• Actively develop and maintain business relationships with regional office staff and management for feedback/user integration.
• Provide support for customers in all Burns & McDonnell locations via phone, video, e-mail, and in-person to resolve.
• Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.
• Resolve asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for disposition of returned technology assets.
• All other duties as assigned.
• Perform preventative IT/Network maintenance tasks.

EEO/Minorities/Disabled/Females/Veterans

Job Information Technology

Primary Location GB-Birmingham UK-Birmingham

Schedule: Full-time

Travel: Yes, 15 % of the Time

Req ID: 223592 Job Hire Type Experienced

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