Sr. Director Internal Communications

Meet Upside
We created Upside to help communities thrive! Our retail technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cash back than any other product, and tens of thousands of brick and mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our local retailers, the consumers they serve, and towards important sustainability initiatives.
Upside was named on Deloitte's 2021 & 2022 list of Fastest Growing 500 Tech Companies and #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D funding round was led by General Catalyst with a $1.5 billion valuation in March 2022. Other notable investors include Bessemer Ventures and Formation8.
Our mission, values, and commitment to inclusivity guide our team of 400 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide. But don’t just take our word for it! In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.
About The Job
Upside is seeking a Director of Internal Communications to lead strategic communication efforts, managing internal and external messaging to achieve organizational goals. This role will oversee corporate reputation, brand management, end-user engagement, change management, function and cross-functional projects and programs, and internal communications while collaborating with the Chief People Officer and executive team to ensure we have effective engage the right audiences through the right channels at the right time. This role requires strong leadership, creativity, and a deep understanding of communication trends and technologies.
What You’ll Do

• Writes memorable, engaging communications across internal channels as needed to drive awareness of key initiatives.
• Creates and manages corporate communications timeline, ensuring efficient and practical communication programming.
• Develop and implement comprehensive communication strategies to support organizational goals and objectives, evolving our communications model to better scale with the business and to balance support for run-the-business communications and engaging marketing campaigns.
• Works seamlessly across all functions to find connection points and ensure cohesive messaging to our Upside employees, ensuring effective change management and engagement.
• Collaborates with company executives to create high-level communications regarding company direction.
• Stays updated on industry trends, emerging technologies, and best practices in communication to drive innovation and effectiveness.
• Serves as senior strategic advisor to company executives to drive effective internal corporate communications..
• Guide and inspire the company with proactive and reactive communication strategies with messaging that lands in a human and empathetic way.
• Develops a rich content calendar and roadmap that demonstrates a clear plan toward promoting corporate narratives.
• Constantly and completely plugged in to every part of our operations, developing a broad knowledge of what’s happening throughout the company.
• Monitors and analyzes communication efforts, gathering insights and feedback to continuously improve messaging and tactics.
• Create messaging, positioning and communications approaches to ensure the narrative is engaging and aligned with our desired tone and values.
• Manages communication budgets and resources effectively to optimize results.

What You Need

• Strong attention to detail and project management skills.
• Experience engaging with and influencing C-level stakeholders and building cross-functional relationships.
• Excellent writer, with the skills to distill complex content into clear, concise and engaging communications, and able to write with speed and accuracy.
• Experience managing multiple strategic priorities simultaneously and independently.
• Experience leading teams through ambiguity and a highly matrixed organization with shifting priorities.
• Experience developing strategic communications plans and executing against them across crisis management, change management and internal communications.
• Strategic and creative thinker, comfortable debating and defending your ideas.
• Strong storyteller with the ability to create compelling narratives in support of our business strategies.
• Experience working in venture-backed scaling companies, preferably in tech.

The Fine Print

• Worksite location: This is a hybrid role, based out of our Washington, D.C. office. In-office attendance is required 3 days/week.
• Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here. Come join us!