Sr. Call Center Representative

Sr. Call Center Representative

$18.25HR

Weekend's Off

Great Benefits

As a Sr. Call Center Representative, you will be supporting our customers as a first point of contactand will be assisting in providing program, account information and password reset assistance for the online consumer portal.We will rely on you to actively listen to our customers and use your customer service skills, passion, and creativity to meet their needs.You will need to have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call and other duties as assigned.

What you will be doing:

• Properly forward calls to Call Center Leadership or other CT agencies per procedures.
• Handle and data enter complaints in accordance with approved policies and procedures.
• Accurately respond to incoming calls received by the call center.
• Work with consumers in difficult situations.
• Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
• Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
• Provide one-to-one telephone contact with consumers and providers.
• Accurately document all interactions with consumers.
• Assist with password resets.
• Meet and exceed daily standards for calls answered, customer service, and quality.
• Provide clear, complete, accurate and objective information based on full understanding of program requirements.

What you get:

• Work Schedule: Monday- Friday (8:30am-5:00pm)
• Great Work Environment
• Paid Training
• Full Time Employment
• Career Growth Opportunities
• Full Benefit Options
• Weekend's OFF!

People who succeed in this role have:

• Are excited by innovative technology
• Strong commitment and work ethic.
• Effective and accurate written and verbal communication skills.
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
• Call Center/Dispatcher Experience.
• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Can navigate multiple applications and research solutions with ease
• Outstanding Attendance.
• Effective problem-solving skills.
• Provide calm conflict resolution and problem solving for frustrated customers
• Love helping people and guiding them to the best solution for their issue

Requirements

• In lieu of call center/dispatcher experience we will consider persons with an Associate Degree
• Must be able to successfully pass a criminal background check and drug test.
• Must be able to pass 27-30 wpm typing test.
• Must be at least 18 years of age or older.
• Must have a High School Diploma, orequivalent; six months minimum experience in call center and/or dispatcher experience

Join a rapidly growing organization that can support your career goals

Apply Today!