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Company | Rivers Casino Des Plaines |
Address | Pittsburgh, PA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Restaurants |
Expires | 2023-08-03 |
Posted at | 9 months ago |
F&B - WHEELHOUSE SPORTS BAR-PITHourly Position Summary: Responsible for maintaining the reservation book, taking reservations over the phone, and obtaining reservations from the telephone voice mail. Ensures excellent guest service. Essential Duties and Responsibilities:
- Requires regular, predictable attendance.
- Helps servers and bussers when not seating guests
- Checks for cleanliness.
- Requires the ability to distinguish letters or symbols.
- Promotes the Casino through good will and positive attitude.
- Upholds standards by setting examples with appearance and work ethic.
- Ability to be a TEAM player
- Requires bending and reaching from floor level to 3 ft.
- Communicates with the host department to ensure complimentary items are obtained and the guest's needs are met.
- Requires transporting cash banks weighing up to 23 lbs.
- Possesses complete knowledge of all procedures related to the job.
- Ensures all closing duties are completed.
- Is responsible for maintaining the reservation book, taking reservations over the phone, and obtaining reservations from the telephone voice mail.
- Knows the menu items and prices.
- Requires eye/hand coordination and manual dexterity, including writing.
- Requires the use of cash registers, calculators and credit card machines.
- All other duties as assigned Qualifications (Knowledge, Skills, and Abilities):
- Skill in establishing and maintaining effective working relationships with staff. Ability to read, write and communicate verbally in English. Ability to perform basic math.
- Keeps rotation sheet filled out, tracking server's guests.
- Offers assistance to all guests.
- The essential functions include, but are not limited to the following: Completes floor chart and assigns stations and side work.
- Performs other duties specified or assigned.
- Understand and comply with all company and departmental rules and regulations, policies and procedures.
- Works to ensure a clean and sanitary work area at all times.
- Ability to understand the concept of cash handling, making change and counting it back to customers.
- Participates in departmental meetings as required.
- Ability to work flexible shifts and days of the week including holidays
- Assures that all guests are seated at clean, properly set up tables.
- Ensures thorough communication between shifts.
- Requires mobility.
- Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
- Handles any guest's complaints or problems in a prompt and courteous manner.
- Ability to successfully fulfill the pre-employment process
- Ensures that all guests are treated in a prompt, professional and courteous manner.
- Requires transporting, pushing, pulling and maneuvering change carts weighing up to 50 lbs.
- Ensures excellent guest service.
- Requires communicating by telephone.
- Ability to communicate with Team members and guests
- Understands that schedules are subject to change.
- Complies with all departmental rules, side work assignments, and departmental procedures.
- Requires normal vision range.
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