Specialist, Technology & Innovation Jobs

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

Specialist, Fashion Retail Operations, Technology & Innovation:

CHANEL is looking for a Retail Technology & Innovation Specialist to join our Retail Operations team in New York. You will play a leading role in implementing ‘best in class’ technology solutions that meet the needs of our boutique teams and our business. With an in-depth knowledge of the CHANEL US retail business, you will drive the evolution of digital boutique applications to provide a seamless experience for both our front of house, as well as heart of house as they strive to deliver exceptional client experiences.

Position Responsibilities:

• Creating and delivering presentations to educate our partners and boutique teams to drive engagement and adoption
• In addition to being tech savvy you must have a passion for delivering exceptional retail experiences; infusing new ideas into the organization and being willing to support field pilot testing that shall contribute to evolving the overall boutique experience.
• Identifying, prioritizing, and implementing near term improvements while also supporting the development and delivery for long term strategic goals
• Visiting and engaging with the boutique and technology teams working closely to solicit constructive feedback on our portfolio of boutique applications

Strategy & Operations:

• Drive boutique trainings and ongoing adoption/coaching
• Lead the ongoing education/demo sessions for home office partners, retail leadership teams, and the operations regionals on new solutions and address any concerns/feedback
• Serve as the primary point of contact for Tech and cross functional business teams
• Project management from planning to launch. This includes providing regular updates on project progress, risks, and successes
• Address feedback and keep ensuring proper adoption post launch by partnering with relevant teams
• Support the evolution of our boutique apps through strong program management skills and consistent communication
• Support the Senior Manager, Retail Technology & Innovation in the delivery of new large scale boutique technology initiatives.
• Own and maintain the roadmap for new features and ensure timely delivery
• Own the release communication to boutique and business teams
• Define and deliver the training plans for our boutiques
• Define the launch strategy across boutiques
• Conduct market visits to lead feedback sessions with the boutiques
• Participate in projects lead by other home office teams and own the Operations workstream when needed
• Serve as the day-to-day support for boutiques when questions/issues arise
• Own the launch of new boutique technology initiatives
• Build strong relationships with boutique teams via regular planned visits as well as ongoing communications

You Are Energized By:

• Project management - you are passionate about developing the strategies that lead to delivering best in class user experiences
• Working in a highly collaborative, fast-paced environment
• You’re unafraid of ambiguity. You can inquire in logical ways to reach clarity and maintain a steady voice of reason
• Connecting the dots on problems, bring a keen eye for details and expert problem perception

Position Requirements:

• Up to 30% travel to domestic boutiques locations
• Minimum Education: Bachelor’s degree
• 3+ years in Retail with experience in project and program management
• Superior communicator - both written and verbally
• Position is NY based
• Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
• Proficient in PowerPoint
• Relationship focused and strong ability to build collaborative partnerships
• Experience building engaging training guides and videos

The anticipated base salary range for this position is $60,700 through $92,000. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits and perks.

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.

Sustainability

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

Arts and Culture

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Compensation

• Base salary, bonus potential and other forms of variable pay [may/will be] offered for this position

Benefits And Perks

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• 401K, pension and other incentives
• Flexibility (flexible time and hybrid work options)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.