Specialist, Events Jobs

Journey with us ! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

• This position will be based out of our Miramar Office***

Position Summary
Coordinates all pre-cruise events in port of calls for the fleet for Hotel Operations as assigned by Manager. Responsible for overseeing destination event process and local venue applications for Hotel Operations as assigned by Manager. Also serves as the primary shore side contact for Onboard Coordinator and is responsible for problem resolution and support. Event Specialist ensures all shoreside services are requested and confirmed prior to sailing and supports travel partner/ guest and shipboard team with amendments and revisions of existing onboard arrangements. Services bookings as needed and ensures that all amenities, services, and packages are up to date on reservation. Looks for areas of opportunity to cross-sell amenities and/or experiences to guests/trade to make the guest’s experience as special as possible.
Essential Duties And Responsibilities

• Finalize detailed event reports with Guests in a timely manner.
• Hosts consultations with Guests and/or Travel Partners to discuss current packages available, the type of event desired, and guest budget.
• Conduct final amenity reviews at prelim and voyage sailing reports to ensure accuracy and provide necessary feedback to ships and necessary shoreside areas before and after each sailing.
• Responsible for completing introductory calls and/or video conferences to all events booked to clearly explain expectations and prevent miscommunications between Royal Caribbean Cruise Line and Guests and/or Travel Partners.
• Addresses and resolves problems, complaints, and requests by phone or through written correspondence according to response guidelines and Quality Assurance metrics.
• Acts as main point of contact for Guests and/or Travel Partners requesting information on: Ship Specific- itineraries, local venue availability, capacities and measurements, alternate functions, date, time and advises Guests and/or Travel Partners in need of support in the event planning aspects of their program.
• Schedules and completes regular conference calls with the Onboard Coordinator(s) to review upcoming events and ensure seamless delivery of promised programs.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their management.
• Determines areas of opportunity for growth and increased revenue.
• Oversee all aspects of the event process from initial contact to post-cruise.
• Understand the use of a CRM system and apply its tools within everyday workflow.
• Liaison with multiple local vendors: Entertainment, Food & Beverage, Rentals, Decor, etc. to provide best possible customized shoreside experience while planning event.
• Responsible for securing the local venue space for assigned events.

Financial Responsibility

• Planner is responsible for ensuring all charges are accurately reflecting on the invoice. Additionally, planner may submit requests for quotes to customize packages and/or services.

Qualifications, Knowledge & Skills

• Two years of experience in Hotel Event Planning or Group Coordination required.
• Detail-oriented, methodical, and creative.
• Proficient in all Microsoft Office applications
• Excellent multi-tasking, problem-solving, organizational, and time management skills required.
• Preferred CRM experience.
• Preferred CRM experience.
• Exceptional communication and customer service skills required.
• Proficient in all Microsoft Office applications
• Exceptional communication and customer service skills required.
• Detail-oriented, methodical, and creative.
• Bachelor’s degree (BA) from a four-year college or university and one year of related experience; or an equivalent combination of education and experience required.
• Excellent multi-tasking, problem-solving, organizational, and time management skills required.
• Two years of experience in Hotel Event Planning or Group Coordination required.
• Bachelor’s degree (BA) from a four-year college or university and one year of related experience; or an equivalent combination of education and experience required.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.