Spatial Field Application Scientist

Spatial Field Application Scientist, New York Metro area

Train and engage with your customers to ensure success using 10x Genomics’ Visium and Xenium products

About The Role

As a Spatial Field Application Scientist, you will be engaging with customers daily and delivering system usage trainings at customer sites, while providing experimental design, data analysis, logistical, and troubleshooting support across your region. You will be a key contact, in conjunction with in-house Technical Support, for responding to issues and maintaining relationships with customers. The primary goals of this position are to ensure rapid adoption and maximum customer success with 10x Genomics’ products.

Communicate

What you will be doing

• Contribute to white papers and documentation with the goal of expanding support content
• Coordinate and perform customer site trainings and demonstrations
• Identify, document and communicate customer issues; complaints or concerns to management
• Acting as the main point of contact between the customer and company
• Keep customers apprised and trained on advancements in 10x Visium and Xenium technology, instruments, and software

Connect

• Create and maintain positive working relationships with customers (Key, is the ability to manage expectations while exceeding the customer’s needs)
• Collaborate in scientific discussions with customers, cultivating long term relationships
• Scientifically partner with customers as they develop their research utilizing 10x Visium and Xenium technologies
• Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams

Support

• Support field sales team at trade shows, seminars and technical symposiums (including presentations and networking with thought leaders)
• Interpret customer needs and identify the proper issue escalation pathway within 10x
• Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments
• Handle potentially stressful situations calmly and professionally

Minimum Qualifications

• Extensive experience in using and supporting complex instrumentation that include optics, fluidics, movements of consumables.
• Willingness to travel up to 80%
• Presentation and training skills
• Demonstrable knowledge with cryosectioning, microtomy, tissue embedding and tissue handling
• Ability to maintain records for customer sites and provide high level feedback to management
• Excellent organizational, analytical, and systematic troubleshooting skills
• Strong written and verbal communication skills
• Clear vision of and commitment to providing outstanding customer service
• Extensive experience in histology, cellular pathology, In Situ, and imaging techniques
• Experience in genomics data analysis

Preferred Skills

• Previous customer facing experience as Field Application Scientist or similar roles
• Ability to work independently and as part of a team towards corporate goals
• PhD. or equivalent experience preferred (e.g. BA/BS with approx.5 years of experience, MS with approx. 3 years of experience) in Cellular Biology, Pathology, Biochemistry, Molecular Biology or Genetics
• Hands on proficiency with current spatial transcriptomics and In Situ techniques
• Familiarity with Linux environments
• Knowledge of current molecular biology, genomics and next generation sequencing techniques
• Familiarity with SFDC software

Below is the U.S. base pay range for this full-time position. The actual base pay will depend on several factors unique to each candidate, including one’s skills, qualifications, experience, and location. At 10x, base pay is also just one component of the Company’s total compensation package. This role is also eligible for 10x’s equity grants, its comprehensive health and retirement benefit programs, and its annual bonus program or sales incentive program. Your 10x recruiter can share more about the specific base pay range for your preferred location, as well as the Company’s total compensation package, during the hiring process.

Pay Range

$121,500—$148,500 USD

About 10x Genomics

At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.

We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.

Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference.

Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law.

10x does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in place will be considered unsolicited and property of 10x, and 10x will not pay a placement fee.