Registration Representative, Full Time

Mercy is actively searching for a Registration Representative to join their team!

• Assists patients and visitors at registration areas, directs or escorts them to their destination, providing information related patient and guest service areas.
• Explains and secures appropriate signatures from patients.
• Supports and complies with the Mercy Corporate Compliance standards related to state and federal regulations.
• Secures complete and accurate patient demographic, case, and financial information to establish a patient account.
• Updates information as provided through the production of the bill.
• Provide customer service to patients, families and physicians through Pre-admission services. Scheduling, registration, billing, collection, and cashier services.
• Performs other related duties as assigned.
• Determines third party payers and verifies coverage through electronic eligibility systems, web access, or phone calls.
• Discusses financial planning issues and concerns with patients, prior to and after services have been provided.
• Supports Pre-Admission Services nursing staff through clerical activities such as scheduling appointments, and initiating patient charts.
• Assists in training of new staff.

Job Requirements

Education

• High school diploma or equivalent experience-Required

Experience

• Typing skills of 30 words per minute and CRT and computer skills-Required
• 1 year of experience in a customer service environment-Preferred