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Solutions Architect - Support

Company

Hazelcast
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-10-18
Posted at 8 months ago
Job Description

Description


WHAT WE NEED

As a Solutions Architect in Hazelcast's Support department, you will work with Software Engineers, Architects, and Operations staff at leading organizations, both small and large, around the globe. You are someone with a software engineering background that is looking for a new challenge. You have a strong aptitude for troubleshooting. You will be investigating complex issues that may never have been seen before. If digging into source code or evaluating a system’s log files to understand how things work, or why they don't, sounds interesting to you then you will enjoy it here.

Above all, you are an enthusiastic team player who can communicate well and is eager to learn and help others.

We are specifically looking for people who live in the Western US (MST and PST time zones).

This is a remote position. No matter where you work, you'll have opportunities to travel, meet, and work with some of the brightest minds in cloud and distributed computing.


WHAT YOU'LL DO


  • Work directly with customers to diagnose development & operational issues
  • Write blog posts, speak at user groups/conferences, help with benchmarks and other project work
  • Think outside your role to improve our company and products
  • Research, identify, reproduce, and document bugs
  • Become an expert on our products


WHAT YOU HAVE


  • Enjoy helping people
  • Excellent written and oral communication skills
  • Be able to troubleshoot and tune for performance (e.g. TCP/IP, Multicast, JVM, Garbage Collection)
  • Have experience with specifically Java core, multithreading/concurrency, and distributed systems
  • Communicate complex ideas with simplicity and clarity
  • Handle stressful situations with grace
As part of the interview process, we will discuss:
  • Network protocols
  • Troubleshooting in general and specifically JVM tooling (profilers, etc.)
  • Distributed systems and scalability
  • How NoSQL systems work
Bonus Points
  • Experience with Hazelcast
  • Experience in Windows and/or UNIX/Linux system administration
  • Experience with data storage (SQL, NoSQL, “big data”)
  • Experience with large production deployments
  • Experience with cloud deployment (Amazon, Azure, Google, k8s, etc)
  • Experience with VM and containerization technologies
  • Experience with distributed caching, scalability and high-availability systems
  • Involvement with other Open Source projects

Benefits


  • Unlimited PTO
  • Medical/Dental/Vision Insurance
  • Basic & Supplemental Life & AD&D insurance
  • HSA/FSA
  • 401k
  • EAP (Employee Assistance Program)
  • Short & Long-term Disability Insurance


About Hazelcast

Hazelcast is the home of the real-time stream processing platform that enables enterprises to capture value at every moment. With Hazelcast, enterprises can increase actionable insights via an integrated platform that unifies event streams with contextual insights from traditional data stores at in-memory speeds. From the cloud to the data center to the edge, Hazelcast is unique in its ability to transform processes to help its customers achieve a competitive advantage via material revenue generation, risk management or cost reduction.
We're far from the typical Silicon Valley startup story. Even though we're headquartered in Palo Alto, CA, our origins trace back to Turkey where the majority of our engineering team currently resides. Nowadays, we've become a highly distributed company of 170+ team members across the globe.

Equal Opportunities at Hazelcast

We promote an environment for our staff that welcomes people from all backgrounds, ethnicities, races, religions, gender, sexual identities, abilities, and personal circumstances, in a spirit of inclusivity and belonging.

We are proud to be an equal opportunities employer, and believe we find our strength in our diversity. If you require any accommodation to assist you in the interview process, please submit this with your application.

We offer competitive salaries with a flexible, empathetic and highly collaborative working environment. If you are motivated by the prospect of a career with a forward-thinking tech company, we'd love to hear from you.