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Site Reliability Engineer Jobs
Company | ASAPP |
Address | , New York, 10013, Ny |
Employment type | FULL_TIME |
Salary | $140,000 - $194,000 a year |
Expires | 2023-06-12 |
Posted at | 1 year ago |
At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.
Site Reliability Engineers (SREs) are responsible for the overall performance and reliability of ASAPP's infrastructure and products. SREs design and implement the tools that automate building reliable and performant systems. We emphasize building tools over manual processes. We implement, not administer. We’re obsessed with automation, not repetition. Our job is to focus on building reliable infrastructure and tools for our product teams so that they can solve customer problems and deliver new features, not reinvent platforms.
What you'll do
- Direct and implement monitoring and alerting systems to support rapid problem diagnosis
- Work on our Kubernetes / AWS infrastructure to support our product engineers
- Perform Root Cause Analysis and design and deliver resolutions
- Write software to enable secure and performant communication in our production systems
- Deliver configuration as code and automate everything
- Work with product engineering teams on service architecture and implementation
What you'll need
- Excellent communication skills
- Familiarity with Message Bus based systems and distributed architectures
- +4 years of relevant experience bringing software to production at high scale
- Participation in on-call rotation, triaging and addressing production issues
- Knowledge of AWS services, containers and container management frameworks
- Understanding of complex systems and failure scenarios
- Proficiency in Python and/or Go
- Obsession with automation and instrumentation
What we'd like to see
- BS or MS degree in the Computer Science field, or equivalent hands-on experience.
- Scalable distributed applications experience
- Experience in product oriented environments
Benefits
- 401k matching
- Comprehensive medical, vision, and dental insurance
- Competitive compensation with stock options
- Mobile phone reimbursement
- Mental well-being benefits
- 3 weeks paid time off (increases with tenure) and unlimited sick leave
- Professional learning and development stipend
- Fitness and wellness stipend
- Parental leave, including adoptive and foster parents
$140,000 - $194,000 a year
The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan. For Non-Sales positions: this role is eligible to participate in ASAPP's equity plan. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above.
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-MK1 #LI-Hybrid
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