Cloud Senior Site Reliability Engineer

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About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

About Global Technology:

Global Technology delivers technology services globally across the bank’s eight lines of business that serve individuals, companies, and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhances cyber security, and risk and capital management. Innovation is at the heart of all Global Technology does.

Enterprise Cloud Platforms Team:

Enterprise Cloud Platforms team in the CTO organization offers Private and Public Cloud platforms for Bank of America’s developers to drive faster time-to-market, innovation with private and public cloud capabilities, and reduce complexity with bult-in integrations. We believe in high quality engineering culture to engineer our platforms with customer and platform mindset, design for large enterprise scale and resilience, and accelerate market innovation into the technical platforms we deliver.

As part of this team, you will have a large impact on the evolution of next generation Cloud services for Bank of America and explore an extensive list of new technologies that will drive innovation across our company.

We are seeking an experienced Senior Cloud Site Reliability Engineer (SRE) to support and administration of our Public Cloud (Azure /AWS /Google) and Containers (OpenShift) platform.

Our Cloud Service Reliability Engineers (cSREs) ensure that our Cloud services meet the reliability and uptime requirements of our demanding enterprise customers. This is achieved with, the best engineering practices and resilient design and through a well-defined and effective global on-call rotation that runs 24x7.

The role provides opportunity to work with wide range of technologies and unique perspective on how various services (on-prem/external) interact with each other. You will work with colleagues that are as smart, hardworking, and driven as you. You will get an opportunity to work in a team that keeps growing, innovating, and giving you room to be proactive and creative.

Are you ready for the next step in your career? Then we’d love to hear from you!

Position Summary

• Monitor and troubleshoot Azure/AWS /Google environment performance issues, connectivity issues, security issues, etc.
• Perform blameless RCA, partner with engineering and operation teams across the organization to roll out fixes.
• Participate in 24x7 on-call coverage follow the sun model
• Be a key stakeholder in the design of cloud services and work with Architecture, engineering, product teams
• Ensure resiliency during implementation and identify/fix resiliency problems by collaborating with engineering teams
• Responsible for reliability and support of Cloud Platform including Public Cloud (Azure /AWS /Google) services.
• Partner with risk and compliance teams to bring visibility and implement right controls and policies in the Cloud Platform
• Evaluating and automating the scaling and capacity requirements within Azure environments
• Perform deep dives into systemic and latent reliability issues, incident management, problem management
• Engage with engineering teams throughout the full lifecycle from design, engineering, deployment, & operations.
• Identify and drive opportunities to improve automation for the cloud services; scope and create automation for deployment, management, and visibility of our services.
• Identifying, analyzing, and resolving infrastructure vulnerabilities and application deployment issues.

Required Skills:

• Python, Ansible and shell scripting
• Minimum 8+ years of hands-on experience maintaining cloud platforms on a major cloud service provider.
• Azure /Terraform /AWS /Google certifications are a plus
• Systematic problem-solving approach, sense of ownership and drive
• Experience with CI/CD tools such as git andJenkins, familiarity with using a GitOps model
• Understanding of cost management, inventory management, FinOps model
• Strong understanding and background of working with a complex IAM infrastructure, including Active Directory, Azure AD Connect, Azure AD, and PingIdentity, Okta, or other SSO solutions.
• Excellent understanding of Linux /Windows operating systems administration
• Advanced knowledge of DNS, DHCP, Kerberos and Windows Authentication
• Experience with IaC with Terraform
• BS /MS degree in Computer Science or related technical field involving systems or equivalent practical experience.
• Experience working on Azure operations and Administration.
• Strong experience in implementing, monitoring, and maintaining Microsoft Azure solutions, including major services related to Compute, Storage, Network and Security
• Experience with monitoring tools such as Prometheus or Dynatrace, as well as cloud native tools like Azure Monitor and Log Analytics
• Excellent interpersonal, organizational and communication (written, verbal, and presentation) skills are a must

Desired Skills

• Experience working in a highly available multi-datacenter environment
• Proven ability to work independently with minimal supervision and as part of a team with direct responsibilities.
• Ability to juggle competing priorities and adapt to changes in project scope
• Experience in Terraform, Ansible

Job Band:

H4

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0