Application Support – Site Reliability Engineer

The Reliability and Production Engineering (RPE) team is looking to hire talented individuals who have a passion for production support and thrive in an environment which values real time problem solving and face to face communication across partners within Technology as well as the Business Units at Morgan Stanley.

We are growing our SRE capabilities within the RPE organization as part of the Technology transformation at Morgan Stanley and are looking for individuals who not only have the technical skills to make a positive contribution but also those who want to embark on a career journey and grow us. The positions also demand sound interpersonal abilities in order to face off to our client base (both internal and external) in a dynamic, fast paced setting that consistently challenges and requires ingenuity and adaptability on a daily basis.

Core Responsibilities

Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.

• Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
• Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
• Respond to regulatory and compliance issues with urgency.
• Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.
• Proactively identify and respond promptly to failures.
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
• Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
• Ensure team knowledge is current and forward-looking.
• Manage coverage during Asian and European market hours, including weekend pre-open ready-for-business checks.
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
• Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.

Required Skills

• Network diagnostic skills and experience with networks and realtime messaging technologies (multicast, TCP/IP, UDP, SNMP)
• Bachelor's degree in Computer Science or related field from an accredited college or university
• Working knowledge of FIX protocol
• Experience with Market Data providers (i.e. Reuters, Bloomberg) and related concepts
• Understanding of electronic and/or algorithmic trading systems
• Proficiency with Linux
• Strategic mindset with specific focus on tooling, automation, and efficiency
• Familiarity with SDLC processes and management tools (Jira/GIT/Stashblue)
• Experience providing application support for mission-critical applications
• Strong scripting skills, like, Python, Jscript or UNIX shell
• Understanding of agile methodologies (Scrum, Kanban)Use of agile facilitating toolsets (Rally, JIRA)
• Desired Skills:
• Able to troubleshoot, problem solver, analytical
• Thorough understanding of SRE concepts and principles
• Excellent spoken and written English communication skills.
• Good working knowledge of trading and risk management business concepts

Expected base pay rates for the role will be between $100,000 and $150,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Posting Date

Jul 24, 2023

Primary Location

Americas-United States of America-New York-New York

Education Level

Bachelor's Degree

Job

Production Management and Operational Support

Employment Type

Full Time

Job Level

Associate