Shop Manager - Queen Anne

Queen Anne Shop Manager
This role is full time and salaried starting at $75,000 (small shop manager wage).
Our mission is to make the world better, one scoop at a time as a multigenerational gathering place with sustainability and happiness at the core of all we do. The world is a big place, made smaller, we believe, by the act of sharing a sweet treat with someone you love.
The ideal shop manager is self-motivated, team-focused, has exceptional judgement and brings a positive, upbeat energy to everything they do. They can hustle and have a passion for achieving results. Candidates should embody our core values of being smart, generous, joyful, homemade, and brave and thrive in an inclusive and diverse environment.
As a Shop Manager you will:

• Serve the most delicious ice cream in the PNW and be the best part of people’s day
• Be responsible for your store’s overall look and feel, the quality of customer experiences, meeting sales and profitability targets, and maintaining high team morale
• Work in a fun, joyful, and collaborative environment oriented around uplifting and supporting your team
• Receive compensation and benefits unparalleled in the industry
• Have a passion for our community, an eye for detail, a stamina to serve people in long lines and the ability to work in a fast-paced environment

The qualities of a Shop Manager:

• Understanding of Microsoft software, Google and Apple products
• Is comfortable receiving feedback and excels at collaboration
• A desire to share what’s unique and wonderful about Molly Moon’s: our ingredients, our partnerships, our people, and our role in the community.
• Prior experience in retail or client/customer service environment, in a management capacity with teams larger than 10.
• Committed to the well-being of their shop team, their community, and the environment around them
• Is calm under pressure and navigates adversity with grace
• Has experience driving sales and managing labor (2+ years)
• Leads by example and excels in a team environment
• Has customer service experience (3+ years)
• Has a willingness to take on unexpected challenges
• Internal candidates may also qualify by completing the shift leader to shop manager career pathway.
• Is energetic, positive, and a skillful communicator
• Able to lift 50lbs on a regular basis and be comfortable doing repetitive physical tasks
• Is creative, resourceful, organized, and an excellent problem solver and use good judgment to surpass store and team goals

Shop Managers control much of their schedule but must work 4 days in the shop, and one day of admin, meetings, and other duties. Most shifts are closing shifts and are scheduled until midnight. Shop managers will have a protected “weekend” when their shop’s Assistant Shop Manager handles coverage and other day-to-day issues. Ultimately a shop manager is still responsible for responding to emergencies and other impactful unforeseen circumstances as they arise (even during their “weekend” days).
Benefits
For Your Well-Being

• Flexible scheduling, written by the shop manager, posted a month at a time with the ability to trade shifts
• Friendly, energizing, fun, and results-driven work culture
• 100% paid high-quality medical, dental, and vision insurance
• Molly Moon’s pays 100% of premium for qualifying employees and their children. That means it’s free!
• New managers are eligible for health insurance on the day they begin working for Molly Moon’s.
• Customized physical therapy and exercise programs with Applied Prehab designed to help prevent injuries, build strength and to save you the discomfort
• Supplemental paid family leave benefits for employees who qualify for and receive PFML.

For Your Career Growth

• Field trips to our farmers, vendors, and suppliers
• Opportunities to develop and share your passion for food
• Professional development and volunteer opportunities
• Career pathway program for your employees to get on the job training that can lead to career advancement

For Your Self Care

• Shop managers do not accrue PTO and usage is not capped at a set number of hours Paid time off
• Shop managers are qualified for Flexible Paid Time Off (PTO) on their first day of employment.
• Employee Resource Groups
• Employee Assistance Program with services include financial planning, counseling, housing and childcare resources and other benefits.

For Your Financial Health

• Staff Discount, 50% on merchandise
• All the free ice cream scoops you can eat + $4 pints
• Childcare subsidies toward the cost of childcare, day care, babysitting & after school programs:
• Up to $4,200 per year / per child for each child between the ages of 5-12
• This role is full time and salaried. Starting at $75,000
• Flexible Paid Time Off (PTO) on the first day of employment
• 401k with employer match of 1% in the first year of participation, 2% year 2, and 3% year three
• Travel/commuter benefits - Subsidized ORCA transit pass or GoodtoGo stipend
• Up to $1,000 per month / per child for each child under the age of 5 (or pre-kindergarten)

Molly Moon’s is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status.