Shift Leader - Retail

Choose Greatness!! We are looking for an individual with a fantastic personality who shows lots of VIBE whose high energy and sense of urgency is contagious. This role will be responsible for ensure all store standards relating to food production and customer service are adhered to on shift. This role will also assist in ensuring all menu builds, cash control and safety procedures are adhered to while on shift. The Shift Leader will provide outstanding customer service while complying with all company standards, ensure all assistance is provided quickly and proficiently to maintain company culture. This has the potential to be a development role to grow to the next level. Help support the management team in driving the team to be guest focused by focusing on the following behaviors: Be Fun. Be Clean. Be Right. Be Fast.ESSENTIAL DUTIES & RESPONSIBILITIES

• Promotions
• Exposure to cleaning chemicals and solvents Reports To: General Manager & Assistant General Manager Eligibility Requirements: Hiring is contingent upon eligibility to work in the U.S. $13.00-$17.00 Wage: $13.00-$17.00
• Ensure all food builds are made correctly and minimizes waste and shrink
• Comply with established company policies and brand standards
• Ability to read, hear, understand, and respond to requests and to communicate information clearly using the English language
• Understand necessary Back office reports and daily pulls
• Sample with a Smile
• Team Development
• Keep open communication with management team regarding issues/gaps in procedures/ and customer service initiatives
• Understand and explain all current promotions to guests
• Keep inventory storage areas Neat Clean and Organized
• Make happy people happier
• Keep bathroom area clean
• Maintain energetic and A+ shifts
• Role model proper behavior and upselling to team members
• Inventory Control
• Ability to stoop, bend, stretch, reach, reach above arms, stack, lift and carry objects and inventory weighing up to 20 pounds
• BOH and (POS) Responsibilities
• Role model exceptional customer service
• Exude the Vibe
• Ensure team members on shift maintain proper hygiene and sanitation standards
• Provide outstanding customer service on shift
• Create and maintain a stable work environment and consistency in service offerings.
• Ensure dining room; BOH; Kitchen and FOH is clean and safe
• Ability to stand for long periods of time without breaks
• Understand daily Point of Sale responsibilities; is responsible for cash management and safe security on shift
• Physical Requirements
• Educate guests on Brand Promise products and flavors
• Ability to walk, stand, move, traverse in quick bursts
• Maintain great working attitude toward customers, responsibilities, and peers
• Ensure all County/City and State Health regulations are met and followed
• Maintain a friendly and fun environment
• Maintain store cleanliness
• Maintain proper hygiene and sanitation standards
• Driving and encouraging repeat business
• Role model all brand standards and procedures
• Use of hands and fingers to handle small tools, equipment, and money
• Drive Store Sales Through
• Educate and role model store cleanliness standards and ensure they are met on an ongoing basis
• Help maintain proper inventory
• Educate employees on in-store promotions and other marketing initiatives
• Encouraging team upsells
• Working understanding of currencies accepted
• Communicate store sales goals to staff
• Manage staffing and sales on shift to meet store goals
• Encourage staff to exceed shift goals
• Ensure all guest point of view areas are clean and safe
• Fill orders with accuracy
• Sampling
• Drive store sales goals
• Use of finger dexterity to use POS and KPS systems, as well as completing administrative work including writing, typing and filing.
• Greet customers with energy and enthusiasm
• Ensure team is fun and friendly attitude during transactions