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Shift Leader Jobs
Company | Baskin Robbins |
Address | DeLand, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Business Consulting and Services |
Expires | 2023-10-12 |
Posted at | 8 months ago |
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.
If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise!
Responsibilities Include
If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise!
Responsibilities Include
- Ensure restaurant standards and marketing initiatives are properly executed during the shift.
- Hold guests as highest priority and role model exceptional guest service.
- Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
- Monitor team performance to ensure quality, service, and cleanliness standards are met throughout the shift.
- Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
- Communicate goals and hold team members accountable for performance during shift.
- Support training of Crew Members as directed by the General Manager or Assistant Manager.
- Comply with all restaurant, Brand, and franchisee policies.
- Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
- Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during the shift.
- Follow all systems and processes to control labor costs, food costs, and cash throughout the shift.
- Deploy team members appropriately to meet guests' needs and service standards throughout the shift.
- Reinforce the use of systems, tools, and procedures throughout the shift, while taking appropriate steps to correct deficiencies.
- Math and writing skills
- Must be able to fluently speak/read English
- Problem Solving and Decision Making - make good decisions based on analysis, experience, and judgment.
- Passion for Results - set compelling targets and deliver on commitments.
- Restaurant, retail, or supervisory experience preferred
- Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
- Guest Focus - anticipate and understand guests' needs and exceed their expectations.
- Completive Weekly Pay
- Medical and Dental Insurance with Company contribution (full-time employees)
- Opportunities to grow
- Employee Meals
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