Shift Leader Jobs

Position Title: Shift Leader
Reports To: Restaurant Manager
Overview
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.
Responsibilities Include

• Support the Restaurant Manager in meeting operational goals and execution
• Schedule restaurant team members for shifts
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Manage Inventory throughout the shift
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Perform all responsibilities of restaurant team members
• Provide great guest service and coaches restaurant team members to do the same
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Ensure Food Safety standards are met
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Communicate shift priorities, goals and results to restaurant team members
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience

• Previous leadership experience in retail, restaurant or hospitality preferred.
• Basic computer skills
• Fluent in spoken and written English

Key Competencies

• Motivating others
• Guest focused
• Problem solving
• Works well with others in a fast-paced team environment
• Ability to assist with training
• Willingness to learn and adapt to change
• On time, demonstrates honesty and a positive attitude

Physical Demands/Working Conditions

• Working in a small space
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Repetitive motion including bending, stooping and reaching
• Standing on feet
• Wearing a headset