Shift Leader Jobs

Position Title: Shift Leader
Reports To: Restaurant Manager
Overview
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.
Responsibilities Include

• Manage Inventory throughout the shift
• Ensure Food Safety standards are met
• Support the training of restaurant team members as needed
• Support the Restaurant Manager in meeting operational goals and execution
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Perform all responsibilities of restaurant team members
• Communicate shift priorities, goals and results to restaurant team members
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Ability to assist with training
• Problem solving
• Motivating others
• Guest focused
• Works well with others in a fast-paced team environment
• Willingness to learn and adapt to change
• On time, demonstrates honesty and a positive attitude

Physical Demands/Working Conditions

• Working in a small space
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Standing on feet