Shift Leader Jobs

Position Title: Shift Leader
Reports To: Restaurant Manager
Overview
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.
Responsibilities Include

• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Support the training of restaurant team members as needed
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Provide great guest service and coaches restaurant team members to do the same
• Ensure Food Safety standards are met
• Perform all responsibilities of restaurant team members
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Schedule restaurant team members for shifts
• Manage Inventory throughout the shift
• Support the Restaurant Manager in meeting operational goals and execution

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• On time, demonstrates honesty and a positive attitude
• Motivating others
• Willingness to learn and adapt to change
• Ability to assist with training
• Problem solving
• Guest focused
• Works well with others in a fast-paced team environment

Physical Demands/Working Conditions

• Working in a small space
• Standing on feet
• Wearing a headset
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Repetitive motion including bending, stooping and reaching