Servicenow Cmdb Analyst [100% Remote]

DivIHN (pronounced Divine) is a nationally-recognized Business Technology Solutions and Staffing services provider headquartered in Chicago. Since our formation in 2002, we have been trusted by Fortune 500 organizations to help them locate and hire best-in-class talent through our Award-winning Professional Workforce Solutions program.
Check out our careers page to see all of our job openings: http://divihn.com/careers/find-a-job/
One of our BEST F500 customers has engaged us to help them hire a ServiceNow CMDB Analyst [100% Remote] to be available to work out of their office in Deerfield, Illinois; details can be found below.
7 months
Please apply or call one of us to learn more
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists
Meghna at 224 369 4230
Divya at (224) 369-2969
Title: ServiceNow CMDB Analyst [100% Remote]
Location: Remote
Duration: 07 Months

The CMDB Analyst will assist with maturing the CMDB and driving data accuracy and completeness
Primary Responsibilities And Activities
Performs analysis to identify CMDB data gaps
Partners with System Owners to resolve data gaps (i.e., missing and invalid records). Monitors data quality improvements.
Meets with key stakeholders to understand and document new CMDB use cases
Defines solutions to meet use cases (via process, existing functionality, and/or system configuration)
Creates Stories to document user requirements
Performs User Acceptance Testing
Defines ServiceNow reports/dashboards to monitor process adherence
Creates CMDB job aids and training materials. Provides training to stakeholders.
Experience Requirements
2+ years of experience working as a ServiceNow CMDB analyst. Deep understanding of CMDB concepts.
Data analysis expertise
Experience gathering CMDB requirements and partnering with ServiceNow development team to deliver a solution.
Knowledge of ServiceNow Common Service Data Model (CSDM)
Experience with Agile delivery methods
Understanding of ITIL and IT Service Management concepts
Excellent communication skills (verbal and written)
Experience developing and delivering job aids, training materials, and communications related to CMDB processes
Ability to negotiate and influence
Knowledge, Skills, Abilities, And Behavior Required
Proven ability to successfully work in a team environment that presents ongoing change
Excellent communication skills (both written and verbal)
Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
Strong analytical and problem-solving skills and attention to detail
Ability to quickly learn new concepts and functionality
Additional Details

• Shore Options Available for this Position : Onshore Only
• Does the position allow for the worker to be virtual/remote? : Yes
• Shift : USA-1
• Direct or Indirect : Indirect

About Us
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.