Service Manager Jobs

Tuttle-Click’s Capistrano Ford is in need of an experienced Automotive Service Manager. We are looking for an outgoing, friendly, community-oriented person with enhanced leadership skills who values employee contributions and understands the importance of employee development. We are seeking an experienced leader that can drive customer satisfaction and turn our growth potential in this coastal community into a profitable result.
Benefits:

• Paid Time Off
• Medical Plan
• Educational Assistance for Dependents
• Dental Plan
• Life Insurance
• Family owned & operated since 1946
• Competitive Salary
• Employee Discounts on Sales, Service & Parts
• Employee Assistance Program
• Flexible Schedules
• In House Training
• Employee Appreciation Day
• Vision Plan
• Paid Holidays
• Wellness Program
• 401(K) w/ Employer Contribution
• Long and Short-Term Disability Insurance

Compensation :The Service Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include Annual Compensation of between $95,000.00 and $106,000.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Responsibilities:

• Mentors, and develops customer service orientated employees
• Take ownership of customer issues and follow up with problems through resolution
• Reviews and submits staff proposals for modifications to vendors or manufacturers
• Responsible for assigning and directing work, and appraising performance with the team
• Nurture an environment where employees can excel through encouragement and empowerment
• Responsible for the overall performance of the Service Department operations, ensuring that the department meets the necessary objectives while creating and implementing action plans.
• Ability to think strategically and lead a large team of service employees

Qualifications:

• Must have a valid driver’s license
• Reynolds/Ignite experience
• High School diploma or equivalent
• 3-5 years of previous experience in an auto repair facility with 2 years of supervisory experience – Ford experience is preferred
• Excellent verbal and written communication and interpersonal skills
• Previous industry knowledge of overall operations and management, (preferred)
• Demonstrated customer service skills
• Proficient knowledge of dealership computer systems

About Us:
The Tuttle-Click Automotive Group has been serving the Southern California community since 1946. Today, there are six Tuttle-Click locations in California (Irvine, Tustin, and San Juan Capistrano) and nine more in Tucson and Green Valley, Arizona. Our goal is to assist customers with their automotive needs, from sales and leasing to parts and service, to finance and even collision repairs and commercial vehicles. Customer service is our number one priority, therefore we setup our staff with adequate training. Because of our focus on professional development, we continually place among the top of our region or even nation, in customer satisfaction scores. If you'd like to be a part of a team that goes above and beyond, we welcome you to apply!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.