Service Engineer Jobs

Responsibilities

• Develop standard procedures for Datacenter operations that enable authoring of Knowledge Base Articles, Technical Service Guides, and Service Manuals.
• Collaborate, communicate, present, and negotiate effectively across groups of various levels and disciplines including leaders, engineers, suppliers, partners, technicians, customers, etc.
• Contribute to the creation of new tools and automation, that integrate data from various systems, to improve analytics and reduce the need for repeated manual mitigations.
• Drive standardization, consistency, and quality across Microsoft’s worldwide Datacenter portfolio.
• Mentor field operations personnel and peer service engineers on processes and best practices, contributing to overall team impact and performance.
• Deliver results amidst ambiguous and changing business requirements by demonstrating a self-driven work ethic in our dynamic and high-pressure environment.
• Sanitize, transform, and present structured data using common tools, including but not limited to Power BI, Tableau, Kusto, and Excel.
• Manage risks delivering highly available and efficient services and operations with measurable results.
• Provide insight and report on the highest impact issues in Engineering forums and ensure delivery of efficient customer solutions.
• Support production Datacenter Information Technology process escalations emphasizing rapid mitigation of incidents and solving trending problems.
• Own deep-dive problem analysis for root causes, as well as defining and driving the identified repair actions and solutions with peer and partner teams.
• Learn, live, and coach “One Microsoft” culture and values. Lead through change by bringing clarity, generating energy, and delivering success.

Qualifications

• In the last year, have you sanitized, transformed, and presented structured data towards achieving a business goal or objective using Power BI, Tableau, Kusto or other large data analytics platform?
• Have you used NVIDIA GPU software tools including NVIDIA SMI, NVIDIA Field Diagnostics, or NVIDIA Datacenter GPU Manager on multiple occasions in the last 12 months to perform GPU Debug and troubleshooting referencing Xid and SXid errors?
• OR equivalent experience.
• 2+ years Information Technology Operations and Services Management experience with enterprise scale diagnostics tooling, ticketing systems, and process optimization supporting Incident and Problem Management services against defined Service and Operations Level Agreements.
• Do you have 4+ Years’ IT Operations and Services Management experience including diagnosing, managing tickets and ticketing systems, and optimizing processes to enable Incident and Problem Management against defined Service and Operations Level Agreements in an environment with more than 50K production servers?
• Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience.

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check every two years thereafter.

• Experience working in AI & machine learning computing environments and technologies including CPUs, FPGAs, ASICS, memory, RDMA, high-speed interconnects like InfiniBand, deep learning & data mining common frameworks and techniques, and multiple types of distributed computing systems.
• Familiarity with datacenter critical environment concepts (examples: electrical distribution and mechanical cooling systems).
• Proficiency with one or more general purpose programming languages and/or scripting languages – C++, C#, Java, PowerShell, Python, JavaScript.
• Experience with Linux Maintenance Operating Systems (MOS) to manage, debug, and troubleshoot High Performance Compute (HPC) platforms.
• Bachelor's Degree in information technology (IT), Computer Science, or related field (e.g., Electrical Engineering).
• Knowledge of engineering methodologies such as agile development and sprint planning.
• Ability to prioritize and manage concurrent technically challenging projects in a dynamic high-pressure environment.
• Proficient knowledge of Enterprise IT infrastructure and equipment (examples: datacenter racks and enclosures, main and intermediate distribution frame network designs, structured cabling, secure environments, servers, networking, storage, SANs, and rack power solutions).
• NVIDIA Certified Associate – AI in the Datacenter or NVIDIA Certified Professional – InfiniBand certifications.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.