Vmware Engineer Alpharetta, Ga Hybrid

Platforms Supported:

· VMWare Products

· Dell VxRail hardware

Skills Required:

· In depth Knowledge of Virtualization infrastructure and technologies

· PowerCLI, PowerShell and scripting languages

· Basic Knowledge of Windows OS

· Basic knowledge of networking

· Basic knowledge infrastructure Security

· Troubleshooting skills

· Good communication and writing skills.

· Certificate updates and validation

Software/Hardware Required (Detail UPS Owned SW and Third-Party SW Requirements):

· HPE and DELL – Any physical andor virtual hardware

· vSphere+ suites of applications

· VRA -vRealize Automation

· VMware vRealize Operations (vROps)

· Log Insight

Support Hours (Shift, Days of Week, Hours in EST):

24 x 7 x 365 days a year

Baseline Volume

Examples- Support Tickets , Service Now Requests, Alerts, Inbound calls, Other Critical Activities

% Breakdown of each and % of Total

· Service now support Tickets:20%

· Service now worktask Requests: 70%

· Inbound calls: 10%

Service Level Agreements (SLA's)
Service Level Agreements

1. SLA – SMC WorkTask– SLA are 72 hours

2. Description – we assign analyst within 72 hours

3. Required Service Level – 99% of the time we meet our SLA

4. Frequency of Measurement – we asked at the end of the service now –for customer satisfactory survey

 

Mandatory Skills:
• In depth Knowledge of Virtualization infrastructure and technologies • PowerCLI, PowerShell and scripting languages • Basic Knowledge of Windows OS • Basic knowledge of networking • Basic knowledge infrastructure Security • Troubleshooting skills • Good communication and writing skills. • Certificate updates and validation

Desired Skills:
• HPE and DELL – Any physical andor virtual hardware • vSphere+ suites of applications • VRA -vRealize Automation • VMware vRealize Operations (vROps) • Log Insight