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Service Drive Manager Jobs

Company

AutoNation
Address , Cerritos, 90703, Ca
Employment type
Salary $5,375 - $22,297 a month
Expires 2023-07-23
Posted at 11 months ago
Job Description
  • Cerritos, California
  • Service
  • $5,375 - $22,297 Monthly
  • 195457

Lexus of Cerritos
Position Overview
The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed.

Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, Service Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.

What are the day-to-day responsibilities?
  • Perform quality inspections of vehicles being returned to customers
  • Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business
  • Communicate with team leaders to determine status of jobs
  • Maintain all supplies required to operate the service drive
  • Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
  • Partner with all other dealership personnel to ensure quality of service provided to customers
  • Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals
  • Follow up with customers to ensure satisfaction with service work
  • Train, coach, supervise and assist service consultants
  • Schedule and assign daily work objectives for the service consultants
  • Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:
  • Monitor performance and counsel service consultants with behavioral or performance issues

What are the requirements for this job?
  • Two years of experience in an auto repair facility
  • Ability to read and comprehend instructions and information
  • Demonstrated customer service skills
  • One year of supervisory experience (preferred)
  • Ability to collaborate with other dealership personnel
  • Demonstrated communication and interpersonal skills
  • Must have a valid driver's license
  • Ability to operate an automobile
  • Ability to drive manual transmission vehicles
  • High School diploma or equivalent


Company Overview

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

Benefits
Click here to learn more about our Benefits.

Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

AutoNation is an equal opportunity employer and a drug-free workplace.