Service Dispatcher Jobs

At Garavel Chrysler Jeep Dodge Ram, located in Norwalk CT, we want to enhance the car ownership experience - whether that means repairing a car, providing parts for it, or selling one. We hire for attitude, train for skills.
CT's Highest Volume Jeep Dealership (and still growing!)
Dealer Rater of the Year 10 years in a row!
1,350+ Positive Google Reviews!
Family owned and operated for over 25 years!
What We Offer

• Voluntary AFLAC Supplemental Coverage
• 401k program with company match
• Employee discounts on parts and service
• Paid vacation and sick time
• Weekly pay periods
• Employer paid lunches every Saturday
• Voluntary Life and Disability Insurance
• Employee vehicle purchase program
• Voluntary Dental Coverage
• Employer paid Medical Insurance
• Paid Holidays

Job Summary
Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
Essential Functions:

• Prepares estimates when required.
• Maintains a professional appearance.
• Implements and maintains an effective dispatch system.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Schedules maintenance for service department vehicles and equipment.
• Opens and closes repair orders.
• Maintains high customer satisfaction ratings.
• Checks customer credit status.
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
• Maintains timely and professional contact with service customers.
• Maintains an organized and up-to-date repair log.
• Maintains a clean work area.
• Ensures that technicians follow warranty material disposition procedures.
• Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Other tasks as assigned.
• Communicates job status with the next shift supervisor.

Requirements:

• Strong computer skills.
• Possess a valid driver's license and have a clean motor vehicle report.
• Experience in motivating others to achieve goals.
• Strong ethical judgement.
• Ability to multi-task in a fast-paced work environment.
• Excellent organizational and time management skills.
• Excellence in customer service. A sincere appreciation of customers.
• Self-motivated with the ability to set and achieve targeted goals
• 3+ years of experience working in an automotive service department.
• Regular Attendance
• Pass a pre-employment drug screening and criminal background screening.
• A team player focused on providing excellent customer service.
• Excellent interpersonal communication skills.

Physical Demands:

• Ability to bend, squat, climb stairs and lift frequently
• Perform the physical duties of the job, including; standing for long periods of time, sit for long periods of time, walking the dealership lot and showroom floor
• Ability to continuously stand or walk frequently
• Ability to lift up to 25 lbs. occasionally

Garavel CJDR is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V