Service Desk Analyst (Friday-Monday/ 7:30Am-6:30Pm Est)

Prelude Services is an IT Services Company focused on providing innovative, secure, and high-quality IT Management Services. For 25 years, Prelude has provided IT outsourcing and support services for senior living, housing, home, and community services organizations. Prelude's corporate office is located in Mechanicsburg, PA, while this position 100% remote/WFH. Shift is Friday - Monday 7:30am - 6:30pm EST. Prelude offers the following IT services:

• Cloud Computing
• Enterprise Reporting and Dashboards
• Network Management
• HIPAA IT Risk Assessment and Security Management Services
• Hardware and Software Support
• 24x7 Service Desk
• Outsourcing

Are you looking for an opportunity to use your technical, customer service, and multitasking skills in a fast-paced IT environment? Do you have a knack for being able to communicate technical information to non-technical individuals? Then Prelude wants you to apply to our Service Desk position!

Prelude Services is currently searching for an energetic, customer-focused, Service Desk Analyst who provides the first level IT support to our Clients. We are looking for someone that has previous Helpdesk/Service Desk experience; someone who understand the flow process of a ticketing system; someone who can manage multiple tickets at a time; someone who understands and can follow standard operating procedures; someone who can remain calm during high call volumes and a TEAM PLAYER!

Our Service Desk responds to and diagnoses problems through discussions with customers. They must have the ability to grasp and apply the basic technical steps necessary for problem resolution. You have to be able to type and talk; excellent telephone communication and problem resolution skills. Provides level one support for desktop hardware and software problems; password resets; installs and configures hardware and software.

Prelude Services offers a wide range of benefits to our employees; medical with HSA, dental, vision, 401k (with match), Company paid LTD, STD and Life, which you are eligible for the first of the month after your date of employment. Other great benefits Prelude offers… 6 paid holidays and PTO, accrue 20 days your first year! Our culture is guided by our core values: respect for others, personal responsibility, sound judgment, innovativeness, and open and honest communication.

If you are a person that has the passion and empathy to help people resolve technical issues, then apply today!

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